Hotel Zomato Cheated as Food Delivery

A

Amresh Kumar

New member
Hotel Name
Zomato
Website Name
Zomato
Customer Care Number
+91 1130806376
Loss Amount
638
Ratings
2.00 star(s)
Opposite Party Address
Zomato Head Office Address
139-P, Sector 44
Gurgaon
Gurgaon District
Haryana
India
122002

Zomato Order ID - 6933072726​


I have not received my order on 31st, in spite of raising lots of support issues on Zomato Portal, they have not fixed it.

When I called delivery partner they told my order has been theft, still customer care executive forced to deliver wrong order which I returned.

I am attaching the delivery guys food who came to deliver. Check the order details which I have returned as it was not my order.
Attached screenshot was not my order and they have not responded me by any means.

I have raised a compliant to Zomato on 1st June - ticket ID is 88849743. Now today is 6th June, they have no responded to the email as well and did not provide any resolution. There should be strict action should be taken on such Platform to not cheat the customer and do scam in the name of food delivery.
 

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Hello @Amresh Kumar

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

P

Thread 'Food Not delivered but payment done'

HI Sir,
I have ordered some food through Zomato against order id - 6842707763 on 2nd of May and payment for the same was done at time of ordering but my food was still not delivered whereas on Zomato app its showing food delivered. Even after complaining multiple times i didn't received my money back from Zomato. Kindly take necessary action and get my fund refund immediately.

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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