Zomato order not delivered

Kshipra

Kshipra

New member
Website Name
Zomato
Loss Amount
596
Ratings
1.00 star(s)
I am traveling alone with kids from pune to charlapalli, ordered food for kids online from Venkatagiri restaurant of Kalaburgi junction as it is the only station delivering food. Before Reaching station at least one hour prior I got message of delivery done.. Tried to reach restaurant, but couldn't. Zomato helpline was also used, they said cannot help me but will try to connect to station master.. Will try for refund but cannot guarantee as delivery is done on app.. I m with PNR 8635600972 train no 18520.. Order id on zomato is 7222230711
Plz look into this matter..
Plz fine attached the message I received..
Thanks
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  1. Contact Zomato Customer Care Again
    • Use the Zomato app chat or call their customer care at +91-987-180-3333 (or local number).
    • Clearly explain your situation and provide:
      • Order ID: 7222230711
      • Train PNR: 8635600972
      • Delivery location and time
    • Ask for an immediate refund since the order was never received.
  2. Raise Refund Request via App
    • Go to the order in your Zomato app.
    • Click on “Report an issue” > “Order not delivered”.
    • Upload the message you received as proof.
    • This triggers an official refund process.
  3. Escalate on Social Media
    • Tweet or post on Zomato’s official handles (@Zomato) describing the issue with order ID and train details.
    • Public complaints often get faster attention.
  4. Contact the Restaurant Directly (If Possible)
    • Try calling Venkatagiri restaurant of Kalaburgi junction directly to check if they received the order and if it was delivered.
  5. File a Complaint with Consumer Forum
 
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