Recharged but plan not activated

[Yeswanth Kumar R]

Company Name

My JIO

Customer Care Number

199

Loss Amount

189

Ratings

2.00 star(s)

Done a mobile recharge of ₹189 thru amazon pay amount debited, but plan not activated.
Contacted jio customer support, they said amount not credited recharge failed.
Contacted amazon pay, they said amount successfully transfered to jio. Contacted axis bank, they said amount sucessfully credited to my jio. Again reached jio, they no amount is credited to jio.

UPI transaction ID 519828163007
Amazon reference ID APLAPb00ecdb92f6b2cd7036859652ac83d

 

[TeamMember]

Done a mobile recharge of ₹189 thru amazon pay amount debited, but plan not activated.

Date ??

 

[Yeswanth Kumar R]

17 July 2025 5.37pm

 

[TeamMember]

Contacted amazon pay, they said amount successfully transfered to jio

Contacted axis bank, they said amount sucessfully credited to my jio.

Send an email to both Amazon Pay and Axis Bank requesting the status and the transection details of the payment..