Non Delivery of Services, no refund provided

Hello all Members,

We are filing case against the Soulful Trip in the Bangalore 2nd Additional Consumer Commission, any one intreasted in filling case againsnt them at your nearest Consumer Commission can contact our team member @7982270319.


Thanks
 
Subject: FINAL NOTICE / SERIOUS COMPLAINT: Unresolved MarQ AC Defect ("Ht" Error) - Order ID: OD334070455446590100
To,
The Grievance Officer / MarQ Customer Escalations Team,
I am writing to register a formal, serious complaint regarding a completely defective MarQ 1.5 Ton 3 Star Split Inverter AC purchased through Flipkart. Despite registering multiple service complaints over a prolonged period, your service team has utterly failed to provide a resolution, leaving me with a broken appliance in peak summer.
The unit permanently displays an "Ht" error code, fails to initiate any cooling, and is completely non-functional. Operating a system with an active unaddressed control fault is a severe safety hazard and constitutes a major deficiency of service.
Verified Purchase and Product Details (As per Invoice FIAC4L02600000327):
Order ID: OD334070455446590100
Invoice Date: 05-04-2025
Seller: Consulting Rooms Private Limited
Product: MarQ by Flipkart 2025 1.5 Ton 3 Star Split Inverter 5-in-1 Convertible AC
Serial Number: 153IPGB25WQI202503044343
Amount Paid: ₹24,990.00
 

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admin said:
Hello @RReddy

You asked us to delete your previous messages as the company (Soulful Trip) was agreed to refund your amount.

What is the status of your refund ??



NCH is not the legal route.
Click to expand...
Yes, correct. I had asked to delete the previous messages as the agreed to refund the amount. They refunded 15K after the messages were removed. After that they did not respond to the refund of the remaining 45K.
After repeated reminder attempts failed we visited the High Grounds police station where police had the call with Zabiullah. He promised to refund remaining amount in a month. But did not materialize. .!
 
Dharmendra said:
Hi, we have collectively identified three contacts who are willing to come forward and register a complaint against Soulfultrip management. If you are interested, you can email me at dharam17471@gmail.com or contact me at 9945328551.
Click to expand...

Why you need more people to file a case against them ???

You can also file individual complaint..

Filing a joint complaint is not posible in many cases due to teritorial juridiction restrictions.

Filing complaint is very easy, visit your nearest police station and register a complaint.

If they are not registering your complaint, you may contact any lawyer, he can help you.

Or you may contact here, we can also help you.

Thanka
 
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