Non Delivery of Services, no refund provided
- Thread starter komal_trivedi
- Start date
-
- Opposite Party Name
- soulful trips
Hello @RReddy
You asked us to delete your previous messages as the company (Soulful Trip) was agreed to refund your amount.
What is the status of your refund ??
NCH is not the legal route.
You asked us to delete your previous messages as the company (Soulful Trip) was agreed to refund your amount.
What is the status of your refund ??
NCH is not the legal route.
Subject: FINAL NOTICE / SERIOUS COMPLAINT: Unresolved MarQ AC Defect ("Ht" Error) - Order ID: OD334070455446590100
To,
The Grievance Officer / MarQ Customer Escalations Team,
I am writing to register a formal, serious complaint regarding a completely defective MarQ 1.5 Ton 3 Star Split Inverter AC purchased through Flipkart. Despite registering multiple service complaints over a prolonged period, your service team has utterly failed to provide a resolution, leaving me with a broken appliance in peak summer.
The unit permanently displays an "Ht" error code, fails to initiate any cooling, and is completely non-functional. Operating a system with an active unaddressed control fault is a severe safety hazard and constitutes a major deficiency of service.
Verified Purchase and Product Details (As per Invoice FIAC4L02600000327):
Order ID: OD334070455446590100
Invoice Date: 05-04-2025
Seller: Consulting Rooms Private Limited
Product: MarQ by Flipkart 2025 1.5 Ton 3 Star Split Inverter 5-in-1 Convertible AC
Serial Number: 153IPGB25WQI202503044343
Amount Paid: ₹24,990.00
To,
The Grievance Officer / MarQ Customer Escalations Team,
I am writing to register a formal, serious complaint regarding a completely defective MarQ 1.5 Ton 3 Star Split Inverter AC purchased through Flipkart. Despite registering multiple service complaints over a prolonged period, your service team has utterly failed to provide a resolution, leaving me with a broken appliance in peak summer.
The unit permanently displays an "Ht" error code, fails to initiate any cooling, and is completely non-functional. Operating a system with an active unaddressed control fault is a severe safety hazard and constitutes a major deficiency of service.
Verified Purchase and Product Details (As per Invoice FIAC4L02600000327):
Order ID: OD334070455446590100
Invoice Date: 05-04-2025
Seller: Consulting Rooms Private Limited
Product: MarQ by Flipkart 2025 1.5 Ton 3 Star Split Inverter 5-in-1 Convertible AC
Serial Number: 153IPGB25WQI202503044343
Amount Paid: ₹24,990.00
Attachments
Yes, correct. I had asked to delete the previous messages as the agreed to refund the amount. They refunded 15K after the messages were removed. After that they did not respond to the refund of the remaining 45K.
After repeated reminder attempts failed we visited the High Grounds police station where police had the call with Zabiullah. He promised to refund remaining amount in a month. But did not materialize. .!