Non Delivery of Services, no refund provided

Hello all Members,

We are filing case against the Soulful Trip in the Bangalore 2nd Additional Consumer Commission, any one intreasted in filling case againsnt them at your nearest Consumer Commission can contact our team member @7982270319.


Thanks
 
Hello @RReddy

You asked us to delete your previous messages as the company (Soulful Trip) was agreed to refund your amount.

What is the status of your refund ??

RReddy said:
The police may or may not take an FIR. They will generally redirect you to a legal route through NCH..
Click to expand...

NCH is not the legal route.
 
Subject: FINAL NOTICE / SERIOUS COMPLAINT: Unresolved MarQ AC Defect ("Ht" Error) - Order ID: OD334070455446590100
To,
The Grievance Officer / MarQ Customer Escalations Team,
I am writing to register a formal, serious complaint regarding a completely defective MarQ 1.5 Ton 3 Star Split Inverter AC purchased through Flipkart. Despite registering multiple service complaints over a prolonged period, your service team has utterly failed to provide a resolution, leaving me with a broken appliance in peak summer.
The unit permanently displays an "Ht" error code, fails to initiate any cooling, and is completely non-functional. Operating a system with an active unaddressed control fault is a severe safety hazard and constitutes a major deficiency of service.
Verified Purchase and Product Details (As per Invoice FIAC4L02600000327):
Order ID: OD334070455446590100
Invoice Date: 05-04-2025
Seller: Consulting Rooms Private Limited
Product: MarQ by Flipkart 2025 1.5 Ton 3 Star Split Inverter 5-in-1 Convertible AC
Serial Number: 153IPGB25WQI202503044343
Amount Paid: ₹24,990.00
 

Attachments

  • Screenshot_20260623-130953.png
    Screenshot_20260623-130953.png
    365.7 KB · Views: 0
admin said:
Hello @RReddy

You asked us to delete your previous messages as the company (Soulful Trip) was agreed to refund your amount.

What is the status of your refund ??



NCH is not the legal route.
Click to expand...
Yes, correct. I had asked to delete the previous messages as the agreed to refund the amount. They refunded 15K after the messages were removed. After that they did not respond to the refund of the remaining 45K.
After repeated reminder attempts failed we visited the High Grounds police station where police had the call with Zabiullah. He promised to refund remaining amount in a month. But did not materialize. .!
 
Dharmendra said:
Hi, we have collectively identified three contacts who are willing to come forward and register a complaint against Soulfultrip management. If you are interested, you can email me at dharam17471@gmail.com or contact me at 9945328551.
Click to expand...

Why you need more people to file a case against them ???

You can also file individual complaint..

Filing a joint complaint is not posible in many cases due to teritorial juridiction restrictions.

Filing complaint is very easy, visit your nearest police station and register a complaint.

If they are not registering your complaint, you may contact any lawyer, he can help you.

Or you may contact here, we can also help you.

Thanka
 
Hi all , manjunath call me today, he informed me that they company employee has did the fraudster, they have launched the complaint against them, now they are ready to provide the service..
Wat do you think & suggested
He is available on phone call +918431850275
komal_trivedi said:
Hello,
My husband and I bought a 5 year membership from Soulful trips Pvt Ltd. They said they will provide hassle free bookings to 4/5 star hotels and resorts under the membership. They also provided a trip voucher for 3 days/4 nights to Bali/Dubai with one way flight tickets, breakfast & dinner and, a 1gm gold coin.

Requested formally on 30th June 2025 through mail. We created a dedicated WhatsApp group for communication with them. Sent them hotel selections on 6th July 2025 using their property list - which did not match the resorts/hotels they showed us during presentation.
When we tried to avail the voucher and days under the membership to Bali, they stopped responding to mails, calls and messages. Even when they responded - they gave vague answers that the bookings were processing or are confirmed. But they did not give confirmation voucher. According to their terms and conditions, we should have received the confirmation voucher at least 21 days prior to check-in (14th August 2025), otherwise face entitlement loss.

We followed up everyday for any updates on the group, but no reply. We also confirmed with the hotel selected - who denied any bookings for made with our name. So, we sent a formal mail requesting a refund for non delivery of services. They never responded to that mail. We added a google review on 24 July 2025. They called in the evening, threatening with section 499 IPC, to cancel membership and not giving confirmation voucher until review was removed. This is the second time they are threatening us - first time was when they never responded to provide the 1gm gold coin (we removed the review after they provided the coin)

They have mentally harassed us. We aren't the only customers facing this issue with this company. We filed a grievance on national consumer helpline as well. How do we proceed legally in this case?
Click to expand...
Hi manjunath call me today, he informed me that they company employee has did the fraudster, they have launched the complaint against them, now they are ready to provide the service..

Wat do you think & suggested

He is available on phone call +918431850275
 

Attachments

  • Screenshot_20260624_223527_Gmail.jpg
    Screenshot_20260624_223527_Gmail.jpg
    264.7 KB · Views: 2
Back
Top