Hello
@ManojKumar026
I'm sorry to hear about the challenges you're facing with obtaining a refund from Airtel DTH. Many customers have reported similar issues, but there are structured steps you can take to seek resolution.
Step 1: Contact Airtel DTH Customer Support
Begin by reaching out to Airtel's customer support to formally register your complaint and request a refund.
- Phone Numbers:
- North Hub: 0124 4448080
- East Hub: 033 44448080
- West Hub: 020 44448080
- South Hub: 080 44448080
- Email: digitaltv@airtel.com
When contacting them, provide your Customer ID, details of the transaction, and any relevant documentation. Upon registering your complaint, you should receive a ticket number for reference.
Step 2: Escalate to the Nodal Officer
If your issue isn't resolved within 48 hours, escalate the matter to the designated Nodal Officer in your region. Airtel has appointed Nodal Officers to address unresolved complaints. You can find their contact details on the
Airtel Consumer Corner page.
Step 3: Understand Airtel's Refund Policy
It's important to note that certain charges, such as hardware and installation fees for Airtel DTH HD or Hybrid Boxes, are non-refundable. However, if your refund pertains to service issues or overpayments, you are entitled to seek redressal.
Step 4: File a Complaint with the Consumer Forum
If previous steps don't yield results, consider filing a complaint with the Consumer Disputes Redressal Commission.
Send a Formal Legal Notice:
- Before filing case in the Consumer Forum, we suggest you to send a Legal Notice to the CMD of Airtel DTH, detailing the issue and requesting immediate refund of the deposit amount. Send this via registered post, ensuring you have proof of delivery.
- File a Complaint with the Consumer Forum:
Documents
You can file a formal complaint online, seeking redressal such as a refund, compensation for mental agony.
1) Affidavit
2) Memo of Parties
3) Index
4) Events
5) Proforma
And supporting documents like Addhar Card, Bills etc... (Depending upon the Event file)
Legal Precedents: Consumer Forum Rule Against Airtel DTH
There have been instances where consumer forum have ruled in favor of customers facing similar issues:
- Ludhiana Consumer Court: Airtel DTH V/S Deepak Aggarwal - Airtel DTH to pay Rs.6000/- in lumpsum to the complainant within one month from the date of receipt of copy of the order.
Consumer Court Case against Airtel DTH V/S Deepak Aggarwal - Consumer Court Case against - Airtel DTH
www.consumercourt.in
- Andhra Pradesh - Nellore: 1. M/s Airtel DTH Company, rep by its Nellore Area Service Manager V/S Chekki Reddy Abhiram Reddy,S/o Krishna Reddy. Chief Planning Officer(Retired), aged 78 years - Airtel DTH liable to pay Rs.15,000/- (Rupees fifteen thousand only) to the complainant as compensation for mental agony suffered by him and also payable Rs.2,000/- (Rupees two thousand only) to him towards costs of the complaint within one month from the date of receipt of the order.
Consumer Court Case against 1. M/s Airtel DTH Company, rep by its Nellore Area Service Manager V/S Chekki Reddy Abhiram Reddy,S/o Krishna Reddy. Chief Planning Officer(Retired), aged 78 years - Consumer Court Case against - 1. M/s Airtel DTH Company, rep by its Nellore Area Service Manager
www.consumercourt.in
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
