Car Cars24 rc transfer issue, post purchase

[Jayashankar]

Model

Xuv500 W10

Dealer Name

Cars24

Company Name

Cars24

Customer Care Number

1800 258 5656

Loss Amount

950000

Ratings

1.00 star(s)

Opposite Party Address

Radamma Sy, 4/1, Jakkur Main Rd, opposite Adishakti Tata cars, Balaji Lake View Layout, Sampigehalli, Bengaluru, Karnataka 560064

I have purchased xuv500 w10 in the month march 2026. Now its july no rc transfer is done. I have sent couple of mail to customer care all they doing is asking us to wait from last 2months. The agent who handled this purchase transaction not taking any action.

I have attached the mail chain with cars24 customer care support.

 

[TeamMember]

Hello @Jayashankar

We have carefully reviewed the details of your complaint against Cars24 Services Private Limited.

As per your submission, you purchased a XUV500 W10 from Cars24 in March 2026, for which you paid ₹9,50,000. However, as of July 2026 — more than 4 months since the purchase — the RC transfer has still not been completed in your name.

You have stated that despite sending multiple emails to Cars24's customer care, all you have received are requests to wait, with no concrete action being taken. The agent who handled your purchase transaction has also been unresponsive and has not taken any steps to resolve the matter.

To take this matter forward, you will need to file a formal case against Cars24. Please first register on e-jagriti.gov.in and submit your legal documents there. If you face any difficulty in drafting or uploading the documents, we are here to help you through the process.

Thanks