Cheated and taken cash from house

S

shemiklm

New member
Dealer Name
Airtel authorized dealer Kottarakkara
Company Name
Airtel
Customer Care Number
198
Loss Amount
2500
Ratings
1.00 star(s)
Opposite Party Address
Airtel authorised dealer
Dear Sir,

This is Nizar, contact number 9895359483. I purchased an Airtel Internet connection via Chanel on 15 June 2025. Although the technician visited and delivered the devices, they were not installed properly. We are experiencing persistent issues with both internet and television services. The technician promised to return and gave his number (8111-816310), but despite repeated follow-ups, he has neither come back nor resolved the problems. They have only come to collect payment, causing significant inconvenience and feeling like a scam. Customer care was contacted multiple times, and when I filed a complaint, the technician’s support was cancelled. Please address this matter urgently, as I feel cheated and request a refund for the money and time lost.

Best regards,
Nizar
 
shemiklm said:
Dear Sir,

This is Nizar, contact number 9895359483. I purchased an Airtel Internet connection via Chanel on 15 June 2025. Although the technician visited and delivered the devices, they were not installed properly. We are experiencing persistent issues with both internet and television services. The technician promised to return and gave his number (8111-816310), but despite repeated follow-ups, he has neither come back nor resolved the problems. They have only come to collect payment, causing significant inconvenience and feeling like a scam. Customer care was contacted multiple times, and when I filed a complaint, the technician’s support was cancelled. Please address this matter urgently, as I feel cheated and request a refund for the money and time lost.

Best regards,
Nizar
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We have carefully reviewed all the details regarding your complaint against Airtel. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
 
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