Club Exotica Misled Me and Refused Refund – Consumer Complaint

burhan7753

New member
Hotel Name
Ramada Encore by Wyndham
Company Name
Club Exotica Luxury Vacations PVT.ltd
Website Name
clubexotica.in
Customer Care Number
079-45023249
Loss Amount
43000
Ratings
2.00 star(s)
Opposite Party Address
Near shani dev temple hathipole Udaipur raj 313001
A sales representative of Club Exotica approached us at Hotel, Udaipur and requested us to fill up a promotional form. We were informed that we had been selected for a special holiday membership presentation and would receive attractive benefits.

Details of event.
09 November 2025
On the same day, we received a phone call from the company's sales representative and were invited to attend a presentation at Ramada Encore by Wyndham, Roopnagar, Udaipur along with my wife.

Venue:
Ramada Encore by Wyndham, Plot No. 3, Shobhagpura Bypass Road, 100 Feet Road, Near Occasion Garden,
Bhuwana, Udaipur, Rajasthan – 313001.

During the presentation, the representatives of the company made several assurances and promises to convince us to purchase the membership.
They specifically represented that:
Point 1 - We were assured that we would receive stays in premium/luxury hotels and resorts through the membership.

Point 2 -We were informed that booking holidays would be easy and hassle-free and that the membership would provide the promised benefits.
Point 3- We were assured that the membership would provide good value for money and the facilities explained during the presentation would be available.
Believing these representations and assurances to be true, we decided to purchase the membership.
Payment Details -
On 09 November 2025, relying upon the promises and representations made by the company's representatives, we purchased the Club Exotica Holiday Membership for a total consideration of ₹43,000.
The payment was made as follows:
₹15,000 paid through Google Pay (UPI).
₹28,000 paid through Credit Card.
Copies of the payment receipt/invoice are attached herewith.
 
Hello @burhan7753

Please download the document and follow steps.

Note: You can also download all the files from your email.

Step: 1 - Enter Password to open (Check WhatsApp).
Step: 2 -Take Printout of all documents.
Step: 3 -Notarize the Affidavit and the Event file.
Step: 4 -Sign all the documents. (View Video for Reference)


Step: 5 -Scan all the documents.
Step: 6 -Create an account on E-Jagriti portal.
Step: 7 -Submit new case.
Step: 8 -Upload the documents on E-Jagriti portal.
Step: 9 -Pay the court/processing fee.

If any question feel free to contact again.

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Attachments

Hello @burhan7753

Step : 1 - Take Print
Please make 5 sets of the files uploaded on the e-jagriti (Proper Staple Each Set).
  1. Index
  2. Memo of Parties
  3. Events
  4. Affidavit
  5. Proforma
  6. Supporting Document
Step : 2 - Buy 2 Files Covers
Buy 2 (Two) simple Office Files.

tag_file_700-jpg.14539



Step : 3 - Take Print
Take Two prints of attached File (Sticker.pdf and paste it on the file cover.

Step : 4 - Arrange Documents
First File:
Arrange 4 sets of files

Second File: Arrange 1 set of file

Step : 5 - Visit Consumer Commission

Step : 6 - Submit File

Show the first file to the office staff, they will submit it and approve the case manually and provide you the next date.

The second file is for your reference.

If still have a question, feel free to call us.
Thanks
 

Attachments

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