Angshu Sarkar
New member
- Loss Amount
- 588
- Ratings
I have been facing internet speed issues with my Airtel broadband connection for the past 7 days. I am subscribed to a 40 Mbps plan, but have been consistently receiving only 10–15 Mbps.
On 20/05/2025, I contacted Airtel's helpline. The representative guided me through some steps and temporarily fixed the issue—my speed went up to 39–40 Mbps, but only for 2 hours. The same issue recurred, and I called again. I was told an engineer would visit on 21/05/2025.
The engineer arrived late (1 PM instead of the promised 12–12:30 PM), behaved arrogantly, mocked me for being young (I’m 17), and told me that I cannot expect 40 Mbps on a 4G phone. He suggested I change my phone—which is not a reasonable solution as we have 7 phones at home. When I explained that I used to get full speed earlier, he disregarded my statement and called his supervisor, saying: “There’s this customer eating my head saying he wants 40 Mbps on a 4G phone. Is that possible?!” The supervisor also refused to listen and dismissed my concern.
Later that day, I contacted customer care again. I was told I would get a 100 Mbps booster for 30 days. However, my speed further dropped to 0.7–2 Mbps. My brother, a software engineer working from home, was severely affected. I called again and was promised another engineer visit on 22/05/2025 between 8 AM–8 PM. I stayed home the entire day, cancelling all plans, but no one showed up, nor did I receive any message or apology.
On 23/05/2025, I was again promised that someone would visit between 8 AM–12 PM. It is now past 12 PM, and once again, no one has come. I feel helpless, frustrated, and ignored. I have missed online classes, and my brother’s work has been affected due to this unprofessional behavior and lack of service.
On 20/05/2025, I contacted Airtel's helpline. The representative guided me through some steps and temporarily fixed the issue—my speed went up to 39–40 Mbps, but only for 2 hours. The same issue recurred, and I called again. I was told an engineer would visit on 21/05/2025.
The engineer arrived late (1 PM instead of the promised 12–12:30 PM), behaved arrogantly, mocked me for being young (I’m 17), and told me that I cannot expect 40 Mbps on a 4G phone. He suggested I change my phone—which is not a reasonable solution as we have 7 phones at home. When I explained that I used to get full speed earlier, he disregarded my statement and called his supervisor, saying: “There’s this customer eating my head saying he wants 40 Mbps on a 4G phone. Is that possible?!” The supervisor also refused to listen and dismissed my concern.
Later that day, I contacted customer care again. I was told I would get a 100 Mbps booster for 30 days. However, my speed further dropped to 0.7–2 Mbps. My brother, a software engineer working from home, was severely affected. I called again and was promised another engineer visit on 22/05/2025 between 8 AM–8 PM. I stayed home the entire day, cancelling all plans, but no one showed up, nor did I receive any message or apology.
On 23/05/2025, I was again promised that someone would visit between 8 AM–12 PM. It is now past 12 PM, and once again, no one has come. I feel helpless, frustrated, and ignored. I have missed online classes, and my brother’s work has been affected due to this unprofessional behavior and lack of service.
