Nandabasappa Halli
New member
- Dealer Name
- Amazon seller service private limited
- Company Name
- Amazon
- Customer Care Number
- 180012001571
- Loss Amount
- 11115
- Ratings
- Opposite Party Address
- Amazon India
I am compelled to raise this issue publicly due to the complete lack of resolution despite multiple interactions with Amazon Customer Care.
Order ID: 171-2278541-5454724
I purchased a product worth approximately ₹8,004 through Amazon and made the payment via Amazon Pay. The return request was approved, and I shipped the product back to the seller's address as instructed.
Timeline:
• Product returned by me on: 6 June 2026
• Product delivered to the seller's address on: 13 June 2026
• Amazon Customer Care confirmed that the shipment had been successfully delivered to the seller.
• I was asked to upload the shipping invoice and proof of delivery. I submitted a clear copy, which was acknowledged by the customer service representative, and I also received an email confirmation.
• I was informed that I would receive a refund initiation email by 17 June 2026.
However, as of today:
• No refund communication has been received.
• No refund has been initiated to my Amazon Pay account for the product amount.
• The return shipping charges of ₹3,111, which Amazon explicitly promised to reimburse, have also not been processed.
I contacted Amazon Customer Care again on 18 June 2026. To my surprise, I was once again asked to provide the same invoice and proof of shipment that had already been submitted and acknowledged by Amazon. I agreed to share the documents again, but even after approximately 10 hours, I have still not received the promised upload link.
My concerns are:
1. How did my Amazon order effectively become a seller-managed return process without my explicit consent or clear communication? If customers are required to directly coordinate with sellers for returns and refunds, what is Amazon's role and accountability in protecting the customer experience?
2. Why am I repeatedly being asked to submit the same documents after Amazon has already acknowledged receiving them? This repetitive process has caused unnecessary delays, inconvenience, and significant customer frustration.
3. Why have neither the product refund to my Amazon Pay account nor the promised reimbursement of ₹3,111 towards return shipping charges been processed despite Amazon confirming delivery of the returned product and acknowledging receipt of all supporting documents?
As a customer, I expect:
• Immediate initiation of the product refund to my Amazon Pay account.
• Immediate reimbursement of the promised return shipping charges of ₹3,111.
• A clear explanation of the return and refund process in this case.
• A single point of ownership and accountability from Amazon instead of repeated requests for the same information.
I have retained all supporting evidence, including shipment proof, delivery confirmation, invoice copies, email acknowledgments, and records of my conversations with customer support.
This experience has been extremely disappointing and has significantly eroded my confidence in Amazon's customer support and escalation process. I respectfully request Amazon's leadership and escalation team to urgently review this matter and provide a fair, transparent, and time-bound resolution.
#Amazon #AmazonIndia #AmazonPay #CustomerService #CustomerExperience #Refund #CustomerSupport #ConsumerRights
Order ID: 171-2278541-5454724
I purchased a product worth approximately ₹8,004 through Amazon and made the payment via Amazon Pay. The return request was approved, and I shipped the product back to the seller's address as instructed.
Timeline:
• Product returned by me on: 6 June 2026
• Product delivered to the seller's address on: 13 June 2026
• Amazon Customer Care confirmed that the shipment had been successfully delivered to the seller.
• I was asked to upload the shipping invoice and proof of delivery. I submitted a clear copy, which was acknowledged by the customer service representative, and I also received an email confirmation.
• I was informed that I would receive a refund initiation email by 17 June 2026.
However, as of today:
• No refund communication has been received.
• No refund has been initiated to my Amazon Pay account for the product amount.
• The return shipping charges of ₹3,111, which Amazon explicitly promised to reimburse, have also not been processed.
I contacted Amazon Customer Care again on 18 June 2026. To my surprise, I was once again asked to provide the same invoice and proof of shipment that had already been submitted and acknowledged by Amazon. I agreed to share the documents again, but even after approximately 10 hours, I have still not received the promised upload link.
My concerns are:
1. How did my Amazon order effectively become a seller-managed return process without my explicit consent or clear communication? If customers are required to directly coordinate with sellers for returns and refunds, what is Amazon's role and accountability in protecting the customer experience?
2. Why am I repeatedly being asked to submit the same documents after Amazon has already acknowledged receiving them? This repetitive process has caused unnecessary delays, inconvenience, and significant customer frustration.
3. Why have neither the product refund to my Amazon Pay account nor the promised reimbursement of ₹3,111 towards return shipping charges been processed despite Amazon confirming delivery of the returned product and acknowledging receipt of all supporting documents?
As a customer, I expect:
• Immediate initiation of the product refund to my Amazon Pay account.
• Immediate reimbursement of the promised return shipping charges of ₹3,111.
• A clear explanation of the return and refund process in this case.
• A single point of ownership and accountability from Amazon instead of repeated requests for the same information.
I have retained all supporting evidence, including shipment proof, delivery confirmation, invoice copies, email acknowledgments, and records of my conversations with customer support.
This experience has been extremely disappointing and has significantly eroded my confidence in Amazon's customer support and escalation process. I respectfully request Amazon's leadership and escalation team to urgently review this matter and provide a fair, transparent, and time-bound resolution.
#Amazon #AmazonIndia #AmazonPay #CustomerService #CustomerExperience #Refund #CustomerSupport #ConsumerRights
