Complaint Against Apple India & Unicorn

manishmorey3105

manishmorey3105

New member
Dealer Name
Unicorn Pune
Company Name
Apple India
Product Name
Macbook Air
Customer Care Number
9822898886
Loss Amount
130000
Ratings
4.00 star(s)
Opposite Party Address
Unicorn Infosolution Pvt Ltd.
3rd Floor, Rainbow Plaza Building, Above Just In Time,
Opp. Modern High School, J.M.Road,
Shivaji Nagar.Pune- 411005
Kindly find attached the Emails from Apple Stating that the Mother board of a Laptop Purchased in Oct 2025 is faulty , they are denying Free replacement.

They have also stated that they have used a Known Good One Motherboard - What does this mean ? was it not new ?? But the Issue is still not resolved.

I have done a Complaint on the E Jagriti Site & sent a Notice to Apple & Unicorn also.
 

Attachments

Hello @manishmorey3105

We have gone through your post and the details you have shared — here is a quick summary. Please confirm if everything is correct.

You purchased a MacBook Air worth ₹1,30,000 in October 2025 from Unicorn Infosolution, Pune. Within a short period, the motherboard developed a fault. Despite being well within warranty, Apple India denied a free replacement. What raises further concern is their mention of using a "Known Good One" motherboard during repair — which suggests a previously used or refurbished part was installed in your brand new device, yet the issue still remains unresolved.

You have already taken strong steps — sending formal legal notices to both Apple and Unicorn. However, no satisfactory resolution has come through yet.


You need to file a proper case against both the parties to get it replaced.

For any help in filing case, please feel free to contact us.

Thanks
 
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