Complaint against Tata Play Binge

Abhijeet

Abhijeet

New member
Dealer Name
Tata Play Binge
Company Name
Tata Play Binge
Loss Amount
299
Ratings
1.00 star(s)
On July 3rd, 2025 I tried to renew my Binge subscription. I paid amount 299 and it was deducted from my bank, but my Binge account didn't get activated. It's still showing to pay money. There is no customer support in the website only FAQ's that says to wait for 5-7 days if amount doesn't get active contact your payment provider. I did the payment through Paytm called them and my bank too regarding this issue they both saying that we only do transactions its responsibility of Tata Play to provide your service. I even mailed to Tata Play DTH service because there is no way to contact Binge but it's no use too.

P.S. Attaching the transaction Screenshot and Tata Binge Account Screenshot for confirmation
 
Hello @Abhijeet

We have gone through your Complaint, first you need to send an email to the nodal office of the Tata Play Binge, Ankur Jain - nodalofficer@tataplay.com clearly outlining your concerns.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Dear Tata Binge Team,

I am writing to express my dissatisfaction and greieviance with the service I have been receiving over the past few months (Right from the begining I ahve taken this package). Despite making timely payments for my plan, I have consistently been unable to access the OTT platforms included in my subscription.

I have repeatedly contacted your technicians and registered several complaints regarding this issue. Unfortunately, there has been no resolution or meaningful response from your team. This lack of support is extremely disappointing and raises serious concerns about the quality of service being provided to your customers.

I request that you kindly look into this matter urgently and ensure that the services promised under my plan are restored without further delay. I also expect a clear explanation for the repeated lapses and the lack of communication from your side.

It appears I was mistaken in believing that Tata Fibre values its customers and takes immediate action to resolve such issues.

If you are unable to provide services to your customers as promised in your advertisements, please discontinue such misleading services instead of deceiving your customers and please refund the amount which was paid to you in this regard.
 
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