Complaint for Jio Customer Care - Jio Fiber

leobernard

leobernard

New member
Dealer Name
Jio Care
Company Name
Jio Fibre
Customer Care Number
18008969999
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
Jio Fiber - Chennai
Dear Sir/Madam,


This is regarding Service Request SR00002QTMY5 raised on 23rd October for Account Number 4435844761. It’s now been over 10 days, and the issue remains unresolved. The committed resolution date was 24th October, yet not a single call or visit has been made by your technical team.


Due to this issue, we have been completely unable to use our TV for the last 10 days, which is absolutely unacceptable. Despite contacting customer care 30–40 times and even escalating the matter to the Nodal Officer, nothing has changed — only false promises, no action.


This level of negligence, irresponsibility, and lack of basic customer care from Jio is shocking. It’s disappointing to see a company of this scale showing such complete disregard for customers’ time and issues.


I am extremely frustrated and dissatisfied with this unprofessional handling. If this issue is not resolved immediately, I will have no option but to terminate my Jio connection and escalate this matter further through all available channels.


I expect immediate action and a concrete update today itself — not another round of empty assurances.
 
Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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