Consumer Complaint Against JioFiber – Deficiency in Service, Repeated Service Failures, and Non-Refund of Payment

[SUJATA AMIT TUPE]

Dealer Name

JIO FIBER

Company Name

Jio

Customer Care Number

18008969999

Loss Amount

2122

Ratings

1.00 star(s)

Opposite Party Address

Flat no R404 B1R building Disha Sanskruti Paithan Road Itkheda Chhatrapati Sambhajinagar

I am filing this complaint against JioFiber for providing extremely poor internet services despite installing the connection on 30 September 2026.
Since the date of installation, the internet connection has not worked properly even for a single day. Although an engineer visited to resolve the issue, the internet worked for only 15 minutes before the problem occurred again.
Despite contacting the customer care centre multiple times, I have received only automated responses stating that an engineer will visit or that the visit has been rescheduled. However, the issue remains unresolved, and no permanent solution has been provided.
JioFiber has failed to provide the service promised to me and has also failed to refund my money despite the continued service disruption. This has caused considerable inconvenience, frustration, and a complete loss of confidence in the company's services.
I request the following actions:
Immediate resolution of the issue and restoration of reliable internet service, or cancellation of the connection.
A full refund of the amount paid, if the connection cannot be provided as promised.
Appropriate compensation for the inconvenience caused and the failure to provide the service.
Necessary action against the company for its repeated failure to address customer complaints.
This experience reflects a serious deficiency in service and an unacceptable approach towards customer grievances. I request the concerned consumer authority to intervene and ensure that appropriate action is taken against JioFiber.
I am dissatisfied with the company's repeated assurances without any effective resolution and expect a prompt and satisfactory outcome to this complaint.
Before submitting: Attach your payment receipt, installation confirmation, complaint/ticket numbers, and screenshots of your communications with JioFiber. These can help support your complaint.

Sujata Tupe