Deficiency in Service and Refusal to Honor Open Ticket – Goibibo – ₹1,00,000 Loss

K

Krithisha Gaddam

New member
Company Name
Goibibo
Website Name
https://www.goibibo.com/
Customer Care Number
+91 92130 25552
Loss Amount
144797
Ratings
1.00 star(s)
Opposite Party Address
Goibibo (Ibibo Group Pvt. Ltd.)
DLF Cyber City, Tower B
Gurgaon, Haryana – 122002
India
Respected Sir/Madam,
I am writing to formally lodge a complaint against Goibibo for deficiency in service and unfair trade practice.
I had booked an international flight ticket (Booking ID: GOFLISTAIJ5Z5323115) from Chennai to Melbourne scheduled on 19 February 2026 for ₹44,797.

On 16 February, I received an official email from Goibibo confirming that my ticket had been converted into an open ticket valid for 1 year, allowing me to rebook at any time.

Following this, I made continuous follow-ups with their support team. During this period, I was repeatedly given false assurances that rebooking was possible, which led me to delay making alternative arrangements.
However, after making me wait for nearly a month, Goibibo suddenly informed me that:
  • The ticket cannot be rebooked
  • No refund will be provided
Due to this misleading information and delay, I am now being forced to book a new ticket at a significantly higher price, causing an additional financial burden of approximately ₹1,00,000.
This situation has arisen solely because of the Opposite Party’s failure to honor their written commitment and their repeated false assurances.
Issues Faced:
  • Written confirmation not honored
  • Continuous false assurances
  • Forced to book a new ticket due to their delay
  • No refund provided
  • Financial loss and mental harassment
Relief Sought:
  • Refund of ₹44,797
  • Compensation of ₹1,00,000 (forced rebooking cost)
  • Compensation for mental agony
Proof Available:
  • Ticket details
  • Payment proof
  • Email confirming open ticket validity
  • Follow-up communications
 

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Hello @Krithisha Gaddam

Thank you for reaching out. We noticed that you are facing the similar problem with Goibibo that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Refund Not Received for Cancelled Flight – Goibibo (PNR: E66F3J)'

Hello @gurpreets0207

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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