Prashant5997
New member
- Model
- LCD display for Realme 7 Pro mobile
- Dealer Name
- Sai Satyam, Jamshedpur
- Company Name
- Amazon India
- Customer Care Number
- Amazon
- Loss Amount
- 2909
- Ratings
- Opposite Party Address
- Sai Satyam, Jamshedpur
Subject: Complaint against Amazon India for delivery of damaged and used product (Order No. 406-7340757-1766752)
Respected Sir/Madam,
I wish to lodge a formal complaint against Amazon India for delivering a damaged and used LCD display for Realme 7 Pro mobile, ordered via their platform.
Details of the Complaint:
I have video evidence of the full unboxing process, clearly showing the improper packaging and the condition of the product upon delivery.
Upon noticing the condition, I immediately contacted Amazon customer support to initiate a return and complaint. However, to my shock, Amazon closed my complaint without any resolution or consent, denying me a refund or replacement.
This act of delivering a defective product, misrepresentation of product condition, poor packaging, and refusal to entertain a legitimate return request falls under unfair trade practices and deficiency in service, as defined under the Consumer Protection Act, 2019.
Relief Sought:
Feel free to contact me for any other evidence and update.
I request the Hon’ble Commission to take appropriate action and deliver justice in this matter.
Thank You,
Attachments:
Thanking you,
Name: Prashant
Address: Currently residing at Bans Road, Dharuhera, Distt. Rewari, Haryana
Email ID: prashnt.saini.5997@gmail.com
Signature: Prashant
Date: 07/08/2025
Respected Sir/Madam,
I wish to lodge a formal complaint against Amazon India for delivering a damaged and used LCD display for Realme 7 Pro mobile, ordered via their platform.
Details of the Complaint:
- Order Date: 16th July 2025
- Order No.: 406-7340757-1766752
- Product Description: LCD Display for Realme 7 Pro mobile
- Date of Delivery: 22nd July 2025
- Issue: The product delivered was visibly used, damaged, and packaged improperly (wrapped in newspaper despite being a fragile item).
- The item was also marked as non-refundable.
I have video evidence of the full unboxing process, clearly showing the improper packaging and the condition of the product upon delivery.
Upon noticing the condition, I immediately contacted Amazon customer support to initiate a return and complaint. However, to my shock, Amazon closed my complaint without any resolution or consent, denying me a refund or replacement.
This act of delivering a defective product, misrepresentation of product condition, poor packaging, and refusal to entertain a legitimate return request falls under unfair trade practices and deficiency in service, as defined under the Consumer Protection Act, 2019.
Relief Sought:
- Full refund of the product amount paid.
- Compensation for mental harassment and inconvenience caused.
- Strict action against the seller and platform for negligent handling and misrepresentation.
- Cost of litigation borne by the opposite party.
Feel free to contact me for any other evidence and update.
I request the Hon’ble Commission to take appropriate action and deliver justice in this matter.
Thank You,
Attachments:
- Invoice of the product
- Screenshots of order details
- Photographs showing product condition and packaging
Thanking you,
Name: Prashant
Address: Currently residing at Bans Road, Dharuhera, Distt. Rewari, Haryana
Email ID: prashnt.saini.5997@gmail.com
Signature: Prashant
Date: 07/08/2025
