avinashkumar.bits09@gmail
New member
You are write....Even AMC is LIVE My complain is not yet resolved since 10 Days. They are not only carelessness but also irresponsible.
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Erueka Forbes
- Thread starter Ironfang
- Start date
-
- Opposite Party Name
- eureka forbes
avinashkumar.bits09@gmail
New member
You are write....Even AMC is LIVE My complain is not yet resolved since 10 Days. They are not only careless but also irresponsible.
Same experience happened with me, seems they are fraud, I will be raising separate complaint tooEureka Forbes called me Mutiple times to buy AMC gold plan and asked me that once you buy Gold AMC Services, they will immediately come and replace the Filter and UV filter as this is Gold Plan. If I don't buy gold plan, it will be normal service and technician may come late. As my filter was supposed to be replaced due to lack of proper drinking water, I purchased AMC Gold Plan. After buying the plan, no one calls back or no technician visits my home. The technician visit was on 3rd February but today is 20th February and no one has called or visited for filter replacement. I have called the customer care number multiple times and they have escalated but no one visits. I even told them to refund my amount for Gold AMC and I will get it replaced by local engineer but they are not ready to. I cannot buy drinking water from outside everyday. Even the service call is paid and not a free Toll Free number.
Eureka Forbes is a fraud company.
I am extremely disappointed and frustrated with the highly negligent and pathetic AMC support services being provided by Eureka Forbes for my Aquaguard water purifier.
I have been a loyal customer of Eureka Forbes for several years and have continuously renewed the AMC services under their Gold Plan. This year also, I renewed the AMC for my AQUAGUARD CD GENEUS RO+UV+UF+TG purifier for 02 years on 12.02.2026.
AMC Order No.: SO-120226-001936
However, despite taking full AMC payment in advance, Eureka Forbes has practically failed to provide the committed AMC services for nearly 03 months.
Service Request Details:
• Service Request No.: CM-200426-70675760 dated 20.04.2026
• Complaint No.: CM-270426-71028920 dated 27.04.2026
From the beginning itself, I repeatedly informed the customer support team that the purifier was displaying “Service Mode” indication and may break down if preventive servicing was not carried out immediately. Despite several follow-ups, repeated customer care calls, complaint escalations, and assurances of “priority support,” absolutely no meaningful action was taken by Eureka Forbes.
As anticipated earlier, the water purifier completely stopped functioning on 07.05.2026. Even after informing the customer care and escalation team about the total breakdown of the purifier, Eureka Forbes continued giving only verbal assurances without actually deputing any technician or resolving the issue.
Because of this highly irresponsible and unprofessional behaviour, my family has been forced to arrange drinking water through alternate means for daily usage. It is shocking that a company dealing with such a basic necessity related to human health and safe drinking water can behave in such a careless, insensitive, and unethical manner.
The overall service attitude of Eureka Forbes has been:
• Highly negligent
• Extremely unprofessional
• Completely non-responsive
• Misleading and irresponsible despite active AMC coverage
After reading several complaints on consumer forums and consumer court cases against Eureka Forbes regarding similar AMC and after-sales service issues, I now realize that many consumers are facing the same pattern of negligence and service deficiency. ()
I sincerely request Eureka Forbes senior management to immediately intervene and resolve this issue without any further delay. Otherwise, I will be constrained to escalate the matter through:
• National Consumer Helpline
• Consumer Disputes Redressal Commission
• Public consumer grievance forums
• Social media grievance escalation platforms
I never expected such an unpleasant and mentally exhausting experience from a reputed brand like Eureka Forbes.
Customer Name: M. Suresh
I have been a loyal customer of Eureka Forbes for several years and have continuously renewed the AMC services under their Gold Plan. This year also, I renewed the AMC for my AQUAGUARD CD GENEUS RO+UV+UF+TG purifier for 02 years on 12.02.2026.
AMC Order No.: SO-120226-001936
However, despite taking full AMC payment in advance, Eureka Forbes has practically failed to provide the committed AMC services for nearly 03 months.
Service Request Details:
• Service Request No.: CM-200426-70675760 dated 20.04.2026
• Complaint No.: CM-270426-71028920 dated 27.04.2026
From the beginning itself, I repeatedly informed the customer support team that the purifier was displaying “Service Mode” indication and may break down if preventive servicing was not carried out immediately. Despite several follow-ups, repeated customer care calls, complaint escalations, and assurances of “priority support,” absolutely no meaningful action was taken by Eureka Forbes.
As anticipated earlier, the water purifier completely stopped functioning on 07.05.2026. Even after informing the customer care and escalation team about the total breakdown of the purifier, Eureka Forbes continued giving only verbal assurances without actually deputing any technician or resolving the issue.
Because of this highly irresponsible and unprofessional behaviour, my family has been forced to arrange drinking water through alternate means for daily usage. It is shocking that a company dealing with such a basic necessity related to human health and safe drinking water can behave in such a careless, insensitive, and unethical manner.
The overall service attitude of Eureka Forbes has been:
• Highly negligent
• Extremely unprofessional
• Completely non-responsive
• Misleading and irresponsible despite active AMC coverage
After reading several complaints on consumer forums and consumer court cases against Eureka Forbes regarding similar AMC and after-sales service issues, I now realize that many consumers are facing the same pattern of negligence and service deficiency. ()
I sincerely request Eureka Forbes senior management to immediately intervene and resolve this issue without any further delay. Otherwise, I will be constrained to escalate the matter through:
• National Consumer Helpline
• Consumer Disputes Redressal Commission
• Public consumer grievance forums
• Social media grievance escalation platforms
I never expected such an unpleasant and mentally exhausting experience from a reputed brand like Eureka Forbes.
Customer Name: M. Suresh
Vinod Jadhav
New member
I am facing the same issue too as i has booked the gold AMC on 30 April 2026 and till today i have called them multiple times and sent multiple mails but no response at all. Eureka Forbes is a fraud company. Regional Manager is an Idiot who does not want to respond to customers and the customer service executives have one dialogue.... " we understand your frustrations... we will escalate this matter" after this standard dialogue there is no action from Eureka Forbes as this proves this is a fraud company.Eureka Forbes called me Mutiple times to buy AMC gold plan and asked me that once you buy Gold AMC Services, they will immediately come and replace the Filter and UV filter as this is Gold Plan. If I don't buy gold plan, it will be normal service and technician may come late. As my filter was supposed to be replaced due to lack of proper drinking water, I purchased AMC Gold Plan. After buying the plan, no one calls back or no technician visits my home. The technician visit was on 3rd February but today is 20th February and no one has called or visited for filter replacement. I have called the customer care number multiple times and they have escalated but no one visits. I even told them to refund my amount for Gold AMC and I will get it replaced by local engineer but they are not ready to. I cannot buy drinking water from outside everyday. Even the service call is paid and not a free Toll Free number.
Eureka Forbes is a fraud company.