Water Purifier Escalation - Aquaguard Defective Product

R

Ratnakar

New member
Dealer Name
Croma
Company Name
Eureka Forbes
Product Name
AQUAGUARD WP UV BLAZE INSTA UV + UF HOT BL 307019
Customer Care Number
18602661177
Loss Amount
19000
Ratings
1.00 star(s)
Opposite Party Address
Eureka Forbes Pune
Respected Sir/Madam

I am writing to lodge a formal consumer complaint against Croma (Infiniti Retail Ltd.) and Eureka Forbes regarding a defective water purifier and negligent after-sales service.

Product Purchased From: Croma
Product Name: AQUAGUARD WP UV BLAZE INSTA UV + UF HOT BL 307019– Eureka Forbes Water Purifier

Date of Purchase: 5th July 2025
Invoice Number: SLRSI4923912

District: Pune- 411051, Maharashtra.

Nature of Complaint:
Within just 2 months of purchase, the water purifier started releasing white and black particles in the filtered water, making it unsafe for consumption.

I promptly reported the issue to:

Croma Customer Support : C006790592

Eureka Forbes Support App (Ticket ID: CM-190925-59066315 and CM-180925-59014279

Despite raising complaints and service requests, the issue remains unresolved, and both companies closed the tickets without providing any solution.

This reflects poor product quality and a serious lack of responsibility from both brands towards consumer safety and satisfaction.

Relief Sought:
I request the Hon’ble Forum to kindly intervene and direct the concerned parties to

Replace the defective product immediately

OR issue a full refund

Take appropriate action against the companies for deficiency in service

Attached

Invoice copy

Screenshots of complaints or emails

Video of white and black particles in water

Thank you for your attention.

Escalation - Aquaguard Defective Product.eml
original_msg.eml
SLRSI4923912.pdf
VID-20250924-WA0002.mp4
Sincerely
Ratnakar Howale.
 

Attachments

Hello @Ratnakar

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

— Advocate & Consumer Rights Specialist
ConsumerCourt.net
Thanks
 
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