Sheshank Jaiswal
New member
- Dealer Name
- Flipkart Internet Private Limited
- Company Name
- Eureka Forbes
- Product Name
- Aquaguard Sure Delight Water Purifier
- Customer Care Number
- 7039883333
- Loss Amount
- 8500
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited
Warehouse Building No WE-II, Renaissance Integrated Industrial Area Village Vashere Bhiwandi Thane Mumbai 421302
I am writing to escalate an issue regarding the installation of my Eureka Aquaguard Sure Delight Water Purifier, which has been pending since 29 October. Despite following up three times over the phone, no action has been taken to complete the installation.
I would also like to formally register a complaint against the assigned technician, Mr. Kashinath Pandey. During his visit, his behavior was highly unprofessional and discourteous towards my parents. We were extremely disappointed with the manner in which he communicated and handled the installation request.
My parents politely requested that the purifier be wall-mounted at the same location where our previous water purifier was installed. However, instead of assessing the feasibility of the request, the technician repeatedly insisted on a tabletop installation and was unwilling to consider or discuss the wall-mount option. His attitude and customer service fell far below the standards we expect from a reputed brand like Eureka Forbes.
Given this experience, I request the following:
Thank you for your attention to this matter.
I would also like to formally register a complaint against the assigned technician, Mr. Kashinath Pandey. During his visit, his behavior was highly unprofessional and discourteous towards my parents. We were extremely disappointed with the manner in which he communicated and handled the installation request.
My parents politely requested that the purifier be wall-mounted at the same location where our previous water purifier was installed. However, instead of assessing the feasibility of the request, the technician repeatedly insisted on a tabletop installation and was unwilling to consider or discuss the wall-mount option. His attitude and customer service fell far below the standards we expect from a reputed brand like Eureka Forbes.
Given this experience, I request the following:
- Immediate completion of the pending installation.
- Assignment of a different technician for the installation visit.
- Appropriate action and feedback regarding the conduct of Mr. Kashinath Pandey.
- Confirmation of the revised installation schedule at the earliest.
Thank you for your attention to this matter.