Failure to provide RC of the vehicle

A

Anuj295

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Model
OLA S1 X Gen 3
Dealer Name
OLA Electric Najafgarh
Company Name
OLA Electric Mobility Limited
Customer Care Number
080 3311 3311
Loss Amount
110316
Ratings
5.00 star(s)
Opposite Party Address
Wing C, Prestige RMZ Startech, Hosur Road,
Municipal Ward No.67, Municipal No. 140,
Koramangala VI Bk, Bengaluru,
Karnataka, India, 560095
  • I purchased an OLA Scooter (OLA S1 X Gen 3 (3kWh))in physical mode from OLA outlet Najafgarh with invoice dated 23rd May 2025. I paid an amount of Rs. 1,10,316/-
  • The delivery was not made within the time mentioned at the time of purchase. I raised my complaint on official Twitter/X handle on July 6, 2025. I also contacted OLA in-person. I was given an assurance of receiving the delivery soon. I lodged my compliant again on X handle of OLA Electric on July 22, 2025 regarding the issue.
  • The delivery was made in the month of August 2025.
  • After receiving the delivery, I inquired about getting the Registration Certificate (RC) of the vehicle. They informed me that it would be delivered within 3 months.
  • When 3 months period ended, I raised my concern at OLA Najafgarh. I was informed that RC had been wrongly registered with someone else’ name and an email for addressing the issue had been sent and the issue would be resolved soon.
  • I raised my complaint regarding the delay in providing the RC on official Twitter/X handle of Ola Electric on 21st October 2025. I also kept making multiple visits at OLA Najafgarh
  • I made an email regarding my unresolved issue on 27th December 2025 and got a reply from OLA.
  • On 17th January 2026, I lodged my grievance on Consumer Court portal regarding the issue.
  • I lodged my grievance again on X handle of Ola Electric on 9th January 2026 and 13th January 2026.
  • I wrote another mail with a notice on February 22, 2026 about initiating legal proceedings but the issue remained unresolved.
 

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