Issue with FIBER installation as well as with refund process of Airtel

PANDI

PANDI

New member
Dealer Name
pandiyarajan
Company Name
airtel
Customer Care Number
121
Loss Amount
2500
Ratings
1.00 star(s)
Opposite Party Address
Airtel Limited Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070, India
Reg. the cancelation of service

Dear Sir,

my order no : AWCJS563QH

on 07 jun 25, i requested for the online fiber connection, one of your employee AJAY ANTONY (95979 19937) he told all plan details and i ask for one plan is 399 (10mbps) for my location he told is available for your location same day he completed for KYC do online and i pay the amount of 2500,

on the next day installation team come and they told this location not available for fiber connection only for air fiber available. again i call to mr ajay he is not pick my call another i week one day he is pick my call he told i will do cancellation for your acc amount will be refund in your account same method , but still i don't received any amount to refund.

My humble request to you is to sort the issue and initiate my refund process to resolve my issue, i am done with this regular follow up.
Honestly i have never expected such quality of service from Airtel. I am done with Airtel.

Hope you will address my issue at earliest.

Regards
Pandiyarajan.
 

Attachments

Hello @PANDI

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Please note: The process of filing complaint in the Consumer Forum is same.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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