Jio Airfiber

mangeshdevi

New member
Dealer Name
Jio Airfiber
Company Name
Jio Airfiber
Customer Care Number
1800 896 9999
Loss Amount
16977
Ratings
3.00 star(s)
Opposite Party Address
Jio Airfiber
I have recharged Jio Airfiber on 17 July 2026 From 23 July 2026 my internet not working then i called call centre for many many times they gave me so many time slot and give engineer number but when i called call one engineer he said he left the company and one said named Shivthare he said he not received order from company I wonder that I received name of engineer but engineer not get notification then another engineer named Vijay Ghadge he not picked the call he always cut the call
No one of jio company take any action and still no any engineer approach to me for resolve the complaint
Every time call to call center and tell all same story and they repeatedly same dialogue that with in one hour or within 24 hours your complaint resolved and lastly they force for rating their all goal on rating either customer problem
 
I booked a Jio AirFiber connection and completed the KYC process at my residence. During the KYC visit, I paid the required installation amount to the Jio representative.

I received the following SMS from Jio:

"PLAN2BUILD Appointment for your JioHome connection (with Set-top box) ref Order Number NO0001EVT44W is scheduled on 28-Jul-2026 between 04:00 PM and 06:00 PM."

However, no installation engineer visited my home on the scheduled date. It has now been more than two days, and I have neither received any update nor a revised installation schedule.

I have already paid the amount, but the service has not been provided. This has caused unnecessary inconvenience and amounts to deficiency in service.

I request Jio to:
1. Complete the installation immediately, or
2. Refund the entire amount paid if the connection cannot be installed promptly.
3. Explain the reason for the delay and take necessary action to prevent such issues.

Order Number: NO0001EVT44W
Scheduled Installation Date: 28 July 2026 (04:00 PM – 06:00 PM)
 
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