JioFiber Installation Fraudulent

M

Mahika Goswami

New member
Dealer Name
jioFiber
Company Name
JIOFIBER
Customer Care Number
18008969999
Loss Amount
1111
Ratings
1.00 star(s)
Opposite Party Address
Noida, 201301
On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled automatically and we will get the refund in 10 days. but today on 6th May 2025 it's more than 30 days now. we are not able to reach the customer care as they have automated the whole support system be it chat mail or calls. The technician and the agent are saying they have escalated the issue but there is no response. I went through mental stress & trauma while contacting & following as a constumer . I request you file a complaint against jiofiber team. I did the mail also and attached the screenshot of the payment but got the automated reply again. Please help me.

1. Ashish Goyal(9625319661) Person who contacted us.
2. Manoj- 8744833793 (Jiofiber Person who asked us to install and do the payment)

My Address- House no 553 3rd floor Noida sector 25, jalvayu vihar, 201301.
Reference No- LR00000JBE5C
Payment date and Time- 31 Mar 2025, 11:01 am
Transaction ID- d277e391-98ab-45d9-a5ac-f2a3d736a52d
 
Hello @Mahika Goswami

I'm sorry to hear about your experience with JioFiber's installation process. Based on the details you've provided, it appears that you've encountered a significant service deficiency, which may be considered an unfair trade practice under the Consumer Protection Act, 2019.

📝 Summary of Your Complaint​

  • Date of Incident: March 31, 2025
  • Payment Made: ₹1,111 via CredPay UPI
  • Issue: Installation was not completed due to lack of available ports. Despite assurances of a refund within 10 days, no refund has been received as of May 6, 2025.
  • Attempts to Resolve: Multiple follow-ups with customer care and the technician have yielded no resolution.

⚖️ Your Rights as a Consumer​

Under the Consumer Protection Act, 2019, you are entitled to:
  • Timely Delivery of Services: Services must be rendered within the promised timeframe.
  • Refund for Non-Delivery: If a service is not provided, you are entitled to a full refund.
  • Protection Against Unfair Trade Practices: Misleading assurances and failure to deliver services constitute unfair practices.

✅ Recommended Actions​

  1. Document All Evidence:
    • Gather all relevant documents, including payment receipts, communication records, and any other pertinent information.
  2. File a Complaint with the National Consumer Helpline (NCH):
    • Visit the NCH website to lodge your complaint.
    • Provide all relevant details and supporting documents.
  3. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Jio Fiber's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum:

⚖️ Legal Precedents Supporting Your Case​


CC/220/2023 - 14 May 2024.
Orissa - Sambalpur - RELIANCE JIO INFOCOMM LIMITED JIO FIBER V/S RONAK AGRAWAL

Ronak Agrawal purchased a Jio connection from Jio company by paying an amount of Rs. 4241/- as cost of six month connection on 08.08.2023. Ronak Agrawal called the customer care of Jio company on to cancel the connection, Jio company’s customer care executive agreed to cancel connection and told that balance unused amount will be refunded as Ronak Agrawal used connection for one month but the subscription fees was paid for six month. Connection was cancelled saying refund will be granted. When no refund granted, then Ronak Agrawal requested to restart it but connection was not restarted. Ronak Agrawal raised Two more complains but no any solution provided by company.

Jio Fiber directed to refund the rest un-use amount to the Complainant and to pay Rs. 15,000/- towards negligence, deficiency in service as Compensation and Rs. 10,000/- towards cost & litigation expenses to the Complainant within 30 days from the date of order, failing which the whole amount will further carry with 9% interest per annum till realization.

RELIANCE JIO INFOCOMM LIMITED JIO FIBER V/S RONAK AGRAWAL - Consumer Court Case - 2024-05-14

Consumer Court Case against RELIANCE JIO INFOCOMM LIMITED JIO FIBER V/S RONAK AGRAWAL - Consumer Court Case against - RELIANCE JIO INFOCOMM LIMITED JIO FIBER
www.consumercourt.in www.consumercourt.in

📌 Additional Tips​

  • Maintain Records: Keep copies of all correspondence and documents related to your case.
  • Follow Up Regularly: Stay in touch with the authorities and follow up on the status of your complaint.
  • Seek Legal Advice: If necessary, consult with a legal professional to explore further options.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...
Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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