Late in my delivery

A

Ashish singh

New member
Dealer Name
DTDC Courier (Partner for Snapmint/OSN)
Company Name
DTDC Express Limited
Customer Care Number
+919606911811
Loss Amount
10000
Ratings
1.00 star(s)
Opposite Party Address
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka - 560047, India.
I am filing a formal complaint against DTDC Courier for severe deficiency in service, negligence, and causing me financial distress.
I ordered a protein supplement (worth ₹5,999) via Snapmint on EMI. The delivery was scheduled for June 13, 2026. Today is June 14, 2026, and the shipment has still not been delivered by DTDC. There were no rain, weather disruptions, or any valid logistical reasons to justify this delay.
Due to this negligence, I missed my planned travel to my hometown and spent the entire day waiting at the address. As someone with limited financial resources, having my money and EMI cycle blocked due to DTDC's failure to deliver on time is causing me severe financial anxiety and mental harassment.
Relief Sought:
Immediate delivery of the shipment today, or immediate cancellation of the order with a full refund of ₹5,999 to clear my Snapmint EMI loan.
Compensation for the mental harassment, loss of time, and financial distress caused by DTDC's failure.
Shipment Details:
Courier Partner: DTDC
Financing/Platform: Snapmint
Merchant/Brand: OSN
Tracking/Order ID: [7X115137813]
 
Hello @Ashish singh

We noticed that you are facing the similar problem with DTDC that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'DTDC'

Hello @Vishal1803

We are outlining the steps to be taken before filing a case against the DTDC in the Consumer Forum.

Step: 1
Send a notice via registered post to the CMD of DTDC

DTDC EXPRESS LIMITED
DTDC House, No.3, Victoria Road,
Bangalore – 560 047


View Sample Notice: Notice to CMD of the Company


This step not only gives the DTDC a chance but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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