Lenskart did not give me my refund it’s been 2 months

ishabagra

New member
Company Name
Lenskart
Product Name
Contact lensee
Website Name
Lenskart
Customer Care Number
99998-99998
Loss Amount
522
Ratings
2.00 star(s)
Opposite Party Address
Industrial Plot Bearing No.
SP-9, 10 and 11,Industrial Area Kaharani,
Bhiwadi Extension, Alwar Dt. , Bhiwadi
Rajasthan(08) 301019
India
i placed an order on August 3 and they sent me wrong lenses. When i called customer support, they said exchange is not possible even though I had not opened the lens. They said i need to place a new order and they will initiate the refund. In the screenshot , it says that the refund has been initiated, i never received it. I Called and emailed every single day, i was told that i will get My refund till this day and so but i never got it. I’ve lost the count I called Lenskart customer support. This happened in August and it’s October now, still haven’t got my refund.
 

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