Misleading billing and deficiency in service - JioFiber

Ranjeettsahu

Ranjeettsahu

New member
Dealer Name
Reliance Jio Infocomm Limited
Company Name
Reliance Jio Infocomm Limited
Customer Care Number
1800 896 9999
Loss Amount
5399
Ratings
1.00 star(s)
Opposite Party Address
150 feet Ring road, Rajkot
I had subscribed to an annual JioFiber plan valid from October 2024 to October 2025, for which the full payment was already made in advance.

However, I have been wrongly billed again for the period 06 August 2025 to 05 September 2025, for an amount of ₹5,399.95, as shown in my latest bill generated on 06 September 2025.

This is a clear case of overcharging, as my annual subscription period has not yet expired.

I had also contacted Jio customer care multiple times and was told that a complaint was registered, but I have not received any message or complaint number till date. The issue remains unresolved.

Details of Account:
  • Registered Mobile: +91-2813589604
  • JioFiber Account No: 101124827206
  • Bill Amount: ₹5,399.95
  • Bill Period: 06 Aug 2025 – 05 Sep 2025
  • Bill Date: 06 Sep 2025

Relief / Resolution Sought

  1. Reverse the incorrect charges of ₹5,399.95.
  2. Confirm validity of my annual plan (Oct 2024 – Oct 2025).
  3. Provide proper communication or complaint number for reference.
  4. Compensation for inconvenience caused due to poor customer support.
 
Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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