Hello
@NEELIMA SAULAN
I'm sorry to hear about the difficulties you're facing with Excitel Broadband regarding the refund of your ₹2,000 security deposit. As your legal advisor, I will guide you through the process of seeking redressal through the consumer forum.
Summary of Your Complaint
- Service Provider: Excitel Broadband
- Issue: Non-refund of ₹2,000 security deposit despite multiple follow-ups
- Attempts Made: Numerous calls to customer care (01169656965), with prolonged hold times and no resolution
- Connection Holder: Neelima Saulan
Steps Taken Before Filing the Case
- Direct Communication: Repeated calls to Excitel's customer care, resulting in long wait times and no actionable response.
- Documentation: Maintained records of all communication attempts, including call logs and any written correspondence.
Legal Precedents Supporting Your Case
Several consumers have faced similar issues with Excitel Broadband. For instance, many customers shared their experience on social media about not receiving the security deposit even after 100 days. After filing a complaint with the National Consumer Helpline (NCH), they received the refund within two days, although without any interest or compensation for the delay.
Additionally, according to the Telecom Regulatory Authority of India (TRAI),
service providers are required to refund security deposits within 60 days of service termination. Delays beyond this period entitle consumers to an interest of 10% per annum on the refundable amount.
Karnataka - Bangalore 2nd Additional -
Excitel Broadband Pvt. Ltd., V/S Kuldeep M Kothari
The complainant had taken an internet connection from Excitel Broadband with serial number GPONOOB7A210 by the complainant for which a username was provided 80####98 for which complainant had deposited a sum of Rs.2,000/ - as depositor for Router which is a device for installation of service which is basically refundable when the router device is been returned when the connection is disconnected by the customer. The Complainant has made three months advance payment for internet connection plan, the complainant was regular in paying the bills for the internet connection as his plan as for three months each. In the month of November the complainant started facing lot of issues here he requested for disconnection of the service to the Excitel company through online customer care service messages were exchanged and there was a request for Excitel company to handover the device. Further on 25.11.2022 the device was handed over to the address provided by the Excitel local broad band company. After handling over the device the deposited amount was not returned which is Rs.2,000/- for the router was not returned. The Excitel company kept giving reasons and played tactic to delay the process of refunding the deposited amount.
Consumer Court Case against Excitel Broadband Pvt. Ltd., V/S Kuldeep M Kothari - Consumer Court Case against - Excitel Broadband Pvt. Ltd.,
www.consumercourt.in
To view more cases against Excitel Broadband visit the below link:
Excitel Broadband Customer Care | Excitel Broadband Complaints in Consumer Court | Excitel Broadband Toll Free No. to File Complaint.
www.consumercourt.in
Recommended Course of Action
- Send a Legal Notice:
- Draft a formal legal notice to Excitel Broadband, detailing your grievance and demanding and send it via registered post:
- Immediate refund of the ₹2,000 security deposit
- Interest at 10% per annum for the delay beyond 60 days
- Compensation for mental harassment and inconvenience caused
- Provide a reasonable timeframe (typically 15 days) for them to respond.
- File a Complaint with the National Consumer Helpline (NCH):
- Approach the Consumer Forum:
- File a Complaint with the Consumer Forum:
- Ensure you include all evidence, including the legal notice, communication records, and any responses received.
Important Considerations
- Documentation: Maintain a comprehensive record of all interactions with Excitel, including call logs, emails, and any written correspondence.
- Timeliness: Act promptly to avoid any statutory limitations that might bar your claim.
- Legal Assistance: Consider engaging a legal professional to assist with drafting the legal notice and representing you in the consumer forum.
By following this structured approach, you can effectively seek redressal for the grievances faced due to Excitel Broadband's failure to refund your security deposit.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
