MYNTRA PRODUCT NOT DELIVERED | NO RESOLUTION PROVIDED

[PallaviD]

Seller Name

Garnier

Company Name

Garnier

Product Name

Garnier Men Acno fight face wash with salicylic acid. product code- 13324928

Website Name

myntra.com

Customer Care Number

08061561999

Loss Amount

234

Ratings

1.00 star(s)

Opposite Party Address

Plot no- 181 n/p ambica nagar, pedda amberpet. Rangareddy - 501505

Seller Name: GARNIER
Company Name: Myntra
Product Name: GARNIER Men Acno Fight Anti Pimple Face Wash (150g)
Website Name: www.myntra.com
Customer Care Number: 8061561999
Loss Amount: [200]
Ratings: 1.00 star

I am raising this complaint regarding a recent online purchase from Myntra, which has resulted in non-delivery of my order and serious deficiency in service.

The product has been falsely marked as delivered, whereas I have not received the item.

I would like to clearly state that:

• I did not receive the product
• I did not share any 3-digit OTP/PIN with the delivery agent
• No valid proof of delivery has been provided

During multiple follow-ups with Myntra customer support, I was once connected on a conference call with the delivery agent. During this call, the delivery agent admitted that he marked the order as delivered due to my unavailability and assured that the product would be delivered the next day.

Despite this clear admission:

• The product has still not been delivered
• The delivery agent is now unreachable
• Myntra has failed to take corrective action

Despite repeated complaints since March 16, Myntra continues to provide generic and repetitive responses without resolution. Closing complaints without proper investigation and failing to provide proof of delivery amounts to deficiency in service and unfair trade practice.

Such actions indicate:

• False delivery updates
• Lack of accountability in logistics operations
• Negligence towards consumer grievances

I request the concerned authorities to:

• Initiate a formal investigation into this case
• Take strict action against Myntra for deficiency in service and unfair trade practices
• Direct Myntra to immediately:
  
  • Issue a full refund of the amount, OR
  • Ensure immediate delivery of the product

Failing resolution, I reserve the right to escalate this matter further before the appropriate consumer forum.

All supporting documents, including communication records, are available and will be submitted upon request.

Issue ID: IN26032610223485229278

Thank you for your attention to this matter.

Sincerely,
Pallavi

 

[PallaviD]

Please approve