New Laptop purchased from Reliance Digital Store, which is out of warranty and laptop got shutdown after 7 days.

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bharats996

New member
Dealer Name
Reliance Digital Store
Company Name
Reliance Digital Store / HP
Product Name
HP Laptop
Customer Care Number
8079041276
Loss Amount
40000
Ratings
1.00 star(s)
Opposite Party Address
Reliance Digitial Store,
Ground Floor, Cine mall, vaishali Nagar, Ajmer
Dear Sir,

With reference to the subjected issues, I purchased a HP Laptop from Reliance digital Store situated at Cine mall Vaishali nagar, Ajmer on dated 27th August, 2025 which got shut down due to mechanical issue on 7th September, 2025 ( after 8-9 days) At the same time I conveyed the issue to the reliance store and filed a complaint on HP portal as well where I came to know that the new product sold by Reliance digital store( cine mall) is out of warranty and they denied to replace and entertain or solve the issue for my new purchased laptop from them by saying that it is only a selling point.

How can they sale a out of warranty (New) product ? However their behaviour was also not good, they were not giving proper response while I was there.

Today I am filing this complaint on 9th Sept. as I am not getting reply from Reliance digital store or HP team. I hereby request you to please involve in this case a help me to sort out the issue.

Regards,
Bharat Sharma
 
Hello @bharats996

Please check the serial number mentioned on the laptop with the serial number mentioned on the bill.

HP14s-dq5138tu
SERIAL NO.: 5CD34975Z7.


Apart from this, we have not found any warranty details on the bill, please review.
 
TeamMember said:
Hello @bharats996

Please check the serial number mentioned on the laptop with the serial number mentioned on the bill.

HP14s-dq5138tu
SERIAL NO.: 5CD34975Z7.


Apart from this, we have not found any warranty details on the bill, please review.
Click to expand...
Dear Sir,

Serial number it self mentioned on the bill “SERIAL NO.: 5CD34975Z7” Requesting you to please check once again.

Regarding the Warranty, it is not mentioned in bill however have received a card of warranty period. Same is mentioned in laptop as well.

Meanwhile, now they have updated warranty on their system but neither I am getting response on repair nor on replacement.
 
Hello @bharats996

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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