Not refunding my amount

fatema

fatema

New member
Company Name
Goibibo
Website Name
Goibibo
Loss Amount
12000
Ratings
1.00 star(s)
I recently booked spicejet flight of 15th may from Mumbai to Srinagar via Goibibo amounting rs20756. D flight was cancelled by spicejet n I was eligible for full refund .From last month dy r not refunding my amount after numerous call n.mail dy issued only 9896rs rest amount dy r not refunding.. already I hv received mail from spicejet dat dy hv refunded my full amount of 22724rs but Goibibo r declining n not refunding my amount.
Has proof I hv shared d screenshot of mails n also shared d screenshot of mails received by spicejet
 

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Hello @fatema

Thank you for reaching out. We noticed that you are facing the similar problem with Goibibo that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Refund Not Received for Cancelled Flight – Goibibo (PNR: E66F3J)'

Hello @gurpreets0207

We are outlining the first step to be taken before filing a case in the Consumer Forum against Goibibo.

Please follow the steps mentioned below. If you have already contacted the Goibibo customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Goibibo (grievanceofficer@goibibo.com), clearly outlining your concerns...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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