Online fraud

B

Barad Parth Pankajbhai

New member
Seller Name
Amazon India
Company Name
Amazon India
Product Name
Poco m7 Mobile
Website Name
Amazon
Customer Care Number
552260400429557
Loss Amount
9498
Ratings
1.00 star(s)
Opposite Party Address
8th floor, Brigade Gateway 26/1, dr Rajkumar road, banglore karnataka 560055
We had placed an order for new poco mobile and the order number is 402-4439911-4624353 dated 06.10.25
We had already paid in advance
But we have not received the delivery of our order/product.
We communicated with customer care exe on Amazon but executive said order is delivered, but we have not received our product...
...
 
Thank you for reaching out to us.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

Please use the following structure when submitting your complaint:​

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.

Example Format​

Example 1 – Product not delivered:
  • 02-May-2024 – I placed an order for [Product Name] (Order ID: XXXXX). The estimated delivery was 07-May-2024.
  • 08-May-2024 – I did not receive the product. I contacted customer support and was told it would be delivered by 10-May.
  • 11-May-2024 – Still not delivered. No further updates from the company.
  • 15-May-2024 – I emailed again, but haven’t received any reply yet.

Important:​

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
06.10.25 - i placed order for new poco mobile - order number is 402-4439911-4624352 ...The estimated delivery was 13.10.25 ...
But till 16.10.25 i didn't received the product i contacted customer support and was told it but executive told me it's already delivered but we have not received our product...
I also mail to Amazon on 24.10.25 but still same reply from Amazon...
Today 08.11.25 still not received the parcel yet...
Also find attached invoice copy & mail interaction with Amazon...
Pls help asap...
Thanks...
 

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We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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