Planet spark not refunding fees

A

arunasjagadeesh

New member
Institute Name
Planet spark
Customer Care Number
9606045066
Loss Amount
57658
Ratings
1.00 star(s)
Opposite Party Address
Winspark innovation learning private limited level 12 tower c building 8 DLF city phase 2 Gurgaon haryana india
I have raised 4 tickets regarding to refund the amount as my son cannot continue the classes as he is having eye sight problem and on doctor suggestion for not giving online classes as the continuous usage of screen for learning will increase his eye problem so we want to exit from classes. But planet spark on raising 4 tickets also they are closing ticket stating we have taken more than 5 classes and refund is not possible as per their refund norm. But actually we have taken only 2 trail classes , 1 performance class and 1 practice class . , 1 class we have attended to speak to the teacher regarding this issue but the teacher said they are not at all related to this refund issue as they are only there to take classes that's all. Please help us to refund the fees
 

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Hello @arunasjagadeesh

Thank you for reaching out. We have read your post and here is a quick summary of what we understood — please confirm if everything is correct.

You enrolled your son in PlanetSpark online classes and paid ₹57,658. Due to your son's eyesight problem, his doctor advised him to stop attending online classes. You requested a refund and raised 4 tickets, but PlanetSpark kept closing them, claiming more than 5 classes were attended. However, your son only attended 2 trial classes, 1 performance class, and 1 practice class, plus one session just to discuss the refund issue with the teacher.

Despite a valid medical reason, the refund of ₹57,658 has not been processed.


We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted PlanetSpark via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to customersupport@planetspark.in outlining your issue, including admission details and any previous correspondence and request to Refund within 7 days.

Step: 2 - Offline
You can also send Legal Notice via registered post at PlanetSpark Head Office.

PlanetSpark (Winspark Innovations Learning Pvt. Ltd.)
Level 12, Tower C, Building 8, DLF City Phase II,
Gurgaon, Haryana

View Sample Notice:
A

Thread 'legal notice sample for university / school / online coaching cases.'

To,
The Director / Principal / Authorized Representative
University / School / Coaching Institute Name
Enter Address

Subject: Legal Notice – 15 Days’ Notice for Refund of Fees / Deficiency in Educational Services

Dear Sir/Madam,

I, Your Name, hereby serve upon you this legal notice as under:

That I had enrolled in course/program name offered by your institution on enter date, upon payment of ₹amount as fees, relying upon your representations and assurances regarding...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to the PlanetSpark to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
Subject: Complaint Against PlanetSpark – Refusal to Honour Refund Assurance and Unfair Trade Practice


I wish to lodge a complaint against PlanetSpark for refusing to honour the refund assurance given to me at the time of enrolment and for their complete lack of response despite repeated follow-ups.


On 10 July 2026, I enrolled my 12-year-old daughter, Vihana Baid, in PlanetSpark’s online communication course after speaking with their counsellor. Before making the payment, I specifically asked what would happen if my daughter did not like the classes or was unable to continue.


The counsellor clearly assured me that there would be an observation period of 5 classes and that if we decided to discontinue within those initial classes, the unused amount would be refunded after deducting charges for the classes attended. Relying entirely on this assurance, I paid ₹1,05,000 for the course.


Unfortunately, after attending only 3 classes, it became evident that the program was not suitable for my daughter. She was uncomfortable with the online format and did not wish to continue. We immediately informed PlanetSpark and requested cancellation and a refund within the very first week itself.


Since then:


  • My daughter has attended only 3 classes.
  • She has not attended a single class for over 20 days.
  • We have repeatedly requested cancellation and refund through emails and customer support.
  • Despite numerous reminders, PlanetSpark has largely stopped responding to my emails.

After persistent follow-ups, PlanetSpark finally offered a partial refund of ₹40,000 while retaining ₹65,000 and forcing us to continue with the remaining classes, even though my daughter has no intention of attending them.


This is completely unfair because:


  1. The refund assurance given before enrolment has not been honoured.
  2. We requested cancellation almost immediately after enrolment and within the promised observation period.
  3. My daughter has not used the services beyond the first 3 classes.
  4. The company is retaining a substantial amount without providing any meaningful service.
  5. Their repeated failure to respond to my emails amounts to poor customer service and causes unnecessary mental stress.

I believe this amounts to misrepresentation, unfair trade practice, and deficiency in service under the Consumer Protection Act.


I respectfully request the Consumer Forum to:


  • Direct PlanetSpark to provide a full refund, after deducting reasonable charges only for the 3 classes actually attended, if applicable.
  • Investigate the misleading assurances given during the sales process.
  • Ensure that other parents are not subjected to similar practices.

I have preserved all supporting documents, including:


  • Payment receipts.
  • Email correspondence.
  • PlanetSpark’s written offer of a ₹40,000 refund.
  • Screenshots of conversations and follow-up emails.
  • Details of the assurances made during enrolment.

I request your kind intervention to help resolve this matter fairly.


Complainant:
Priti Baid
Parent of Vihana Baid
 
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