Recharge Payment Done but Not Activated – No Support from Airtel

[siddhant_bhandari_mumbai]

Dealer Name

Airtel Online Website

Company Name

Airtel

Loss Amount

249

Ratings

1.00 star(s)

Dear Sir/Madam,


I am lodging this complaint against Bharti Airtel Limited for failing to activate a prepaid recharge despite successful payment.


On [Insert Date of Payment], I recharged my Airtel mobile number 99872 86973 with ₹249 via UPI. The payment was successfully debited from my account, and the UPI Reference Number is 518320130769. However, the recharge has not been activated, and no services have been credited to my account.


I made repeated attempts to reach Airtel's customer support on the same day and the following morning, but their system made it nearly impossible to speak with a representative. I spent over 2 hours navigating through their automated system without getting any resolution.


This is a clear case of deficiency in service and negligence. I request the Consumer Court to kindly intervene and direct Airtel to do either of the following:

1. Activate the ₹249 recharge on my mobile number immediately, OR
2. Refund the full amount of ₹249 to my original payment method.

I am attaching all relevant details below:

• Mobile Number: 99872 86973
• Alternate Contact Number: 70213 02326 (optional)
• Amount Paid: ₹249
• Date & Time of Payment: 02-07-2025
• UPI Reference Number: 518320130769
• Service Provider: Bharti Airtel Limited

This issue has caused mental distress and inconvenience. I kindly request swift resolution.


Thank you.


Complainant:
Siddhant Bhandari

 

[TeamMember]

Hello @siddhant_bhandari_mumbai

[Insert Date of Payment]

??

 

[RICHA DEVI]

sir i have recharge thru gpay Airtel Recharges Mobil no 7266059187 AMount 199/- Dt 26-12-2025 but still pendig for recharges not done please update it

 

[Vibha_vibs]

Dear Sir/Madam,


I am lodging this complaint against Bharti Airtel Limited for failing to activate prepaid recharges despite successful payment.


On 29 Jan 2026 , I recharged my Airtel mobile number 8757194556 with Rs 199 via UPI. The payment was successfully debited from my account, and the transaction ID is : NB26012919503679946761982. However, the recharge has not been activated, and no services have been credited to my account.

Once again on 03 Feb 2026 , I have recharged on this no with Rs 299 via UPI hoping this will start my service but nothing happened ans still service has not been activated.

I made repeated attempts to reach Airtel's customer support on the same day, but their system made it nearly impossible to speak with a representative.

This is a clear case of deficiency in service and negligence. I request the Consumer Court to kindly intervene and direct Airtel to do either of the following:


Activate the ₹199 recharge on my mobile number immediately, OR
Refund the full amount of ₹202(including GST) and Rs 299 to my original payment method.

I am attaching all relevant details below:


Mobile Number: 8757194556
Alternate Contact Number: 6287565015(optional)
Amount Paid: ₹199 and Rs 299
Date of Payment: 29 Jan 2026 and 03 Feb 2026
UPI Reference Number: 044793564552 And 318152280952

Service Provider: Bharti Airtel Limited

This issue has caused mental distress and inconvenience. I kindly request swift resolution.


Thank you.


Complainant:
Vibha Kumari