Redbus didn't refund

[pavan_mandapakala]

Hotel Name

Redbus, Om Sri Vinayaka Travels

Company Name

Red Bus , Om Sri Vinayaka Travels

Website Name

http://redbus.in/

Customer Care Number

099456 00000

Loss Amount

3000

Ratings

1.00 star(s)

I booked ticket from kuppam to hyderabad on 25th dec 2025 , the operator cancelled the ride due to some issue and we received the message regarding cancellation . And the same was confirmed by the driver , he said the ride cancelled due to some X issue , so we requested redbus for refund , the refund didn't happen , it said it would in 1-2 days after checking with operator , and we contacted the next day driver for refund status , he says ride didn't cancel but he was the one who confirmed yesterday it was cancelled . Now since we already arranged another ride after confirmation from driver , we couldn't go along with the ride. Now the ride is completed but we didn't get the refund . . .

 

[TeamMember]

Hello @pavan_mandapakala

After reviewing your complaint regarding the refund issue with Red Bus, we understand that you had booked bus tickets through the platform but later became eligible for a refund due to cancellation/service-related issues. However, despite waiting for the committed timeline and contacting customer support multiple times, the refund amount allegedly remained pending.

You mentioned that you repeatedly followed up with Red Bus regarding the refund status but did not receive any satisfactory resolution or proper clarification from the company. Because of the continued delay, you allegedly faced financial inconvenience and unnecessary mental stress while trying to recover your money.

As per your complaint, you expected timely customer support and refund processing from an online booking platform, but the issue remained unresolved even after several communications.

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We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. Contact the Red Bus customer care via email (support@redbus.in) and if you have not received any response, kindly share the relevant details with us so that we may guide you further.

Offline-Mode
You can also send your feedback via registered post at Red Bus Head Office

RedBus (Ibibo Group Pvt. Ltd.)
Indiqube Leela Galleria, 3rd Floor, No. 23,
Old Airport Road,
Bengaluru, Karnataka – 560008.

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Red Bus a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks