Lokeshkumar V
New member
- Company Name
- Zepto
- Product Name
- Groceries and food items
- Loss Amount
- 100
- Ratings
I am filing this complaint against Zepto regarding an order in which multiple products were received in damaged/unusable condition. The bananas were heavily damaged with black wounds/spots, the ice cone had already melted at the time of delivery, and the delivery bag was torn, causing the products to fall onto the road. I also received the wrong Kinder Joy edition instead of the Spider-Man edition requested.
I provided photographs of the damaged products to Zepto support. Their in-app support team reviewed the evidence and confirmed a ₹59 refund. However, I subsequently received an email stating that no refund would be provided, which is contradictory and unacceptable.
Despite providing evidence and following up with customer support, the matter has not been satisfactorily resolved. I am therefore seeking ₹100 as compensation for the inconvenience and poor service, along with an appropriate resolution for the incorrectly delivered product.
I provided photographs of the damaged products to Zepto support. Their in-app support team reviewed the evidence and confirmed a ₹59 refund. However, I subsequently received an email stating that no refund would be provided, which is contradictory and unacceptable.
Despite providing evidence and following up with customer support, the matter has not been satisfactorily resolved. I am therefore seeking ₹100 as compensation for the inconvenience and poor service, along with an appropriate resolution for the incorrectly delivered product.