refund

[Hanumantha Rao Pothuraju]

Dealer Name

IKEA India Private Ltd.

Company Name

IKEA India Private Ltd.

Product Name

ÅBYGDA foam matt 160x200 firm/white AP & VOGNILL coir foam matt 90x200 firm/light blue AP

Customer Care Number

18004194532

Loss Amount

20980

Ratings

3.00 star(s)

Opposite Party Address

IKEA India Private Ltd. (501)
Plot no25,26(P)&29(P)Hitec Main Rd
Mindspace Junction, Raidurg Village
Serilingam. Mandal, Ranga Reddy Dst
Hyderabad, 500081

Dear sir

We have purchased 2 acritical from IKEA IKEA India Private Ltd. through Bajaj Finance Ltd on 15-03-2025 same as returned on 18-03-2025 and 19-03-2025 up to know i did not received the refund amount and bajaj finance is ducted fist EMI also

 

[Hanumantha Rao Pothuraju]

i did not received the refund up to date

 

[TeamMember]

Hello @Hanumantha Rao Pothuraju

I'm sorry to hear about the challenges you're facing regarding the refund for your returned IKEA products purchased through Bajaj Finance Ltd. Based on the details you've provided, it appears that despite returning the items on March 18 and 19, 2025, you have not received the refund of ₹20,980, and Bajaj Finance has already deducted the first EMI.

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Summary of the Issue​

• Purchase Date: March 15, 2025
• Items Purchased:
  • ÅBYGDA foam mattress 160x200 firm/white
  • VOGNILL coir foam mattress 90x200 firm/light blue
• Return Dates: March 18 and 19, 2025
• Total Amount: ₹20,980
• Issue: Refund not received; first EMI deducted by Bajaj Finance

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Recommended Actions​

1. Contact IKEA Customer Support:
   • Phone: 1800-419-4532
   • Email: customersupport.india@ikea.com
   • Provide: Order details, return confirmations, and any communication records.
     
2. Reach Out to Bajaj Finance Ltd:
   • Customer Care: https://www.bajajfinserv.in/reach-us
   • Explain: The situation, emphasizing that the products were returned and a refund is pending.
   • Request: A hold on future EMI deductions until the refund is processed.
     
3. Send a Formal Legal Notice:
   • Draft a legal notice detailing your grievances and demand a refund.
   • Specify a reasonable timeframe (typically 15 days) for IKEA to respond.
     
4. File a Complaint with the Consumer Forum:
   • If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.
   • You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
     • Refund Amount - ₹ 20,980/-.
     • Compensation for mental agony and financial loss - ₹ 500000/-.
     • Litigation charges - ₹ 25000/-

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Documents to Prepare​

• Purchase invoice from IKEA
• Return confirmation receipts
• EMI deduction statement from Bajaj Finance
• Any email or message correspondence with IKEA and Bajaj Finance.
• Index
• Memo of Parties
• Affidavit
• Events
• Proforma

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.

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Note:
We can assist in:

• Drafting professional legal notices.
• Filing consumer complaints for deficiency in service.

Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team