Parth0245
New member
- Seller Name
- Beast life
- Company Name
- Beast life
- Product Name
- Beast life 100 percent whey protein
- Website Name
- Amazon
- Customer Care Number
- 180012001571
- Loss Amount
- 7223
- Ratings
- Opposite Party Address
- Amazon
I am writing to escalate a serious issue regarding an Amazon order for Beast Life whey protein.
The product I received was already seal-opened/tampered with when it arrived. Upon opening it, I found insects inside the container, and the contents did not appear to be whey protein. The product appeared to contain some kind of flour/powder rather than the whey protein I had ordered.
I immediately contacted Amazon Customer Service and repeatedly requested a return and full refund. Amazon did initiate return requests for the product on multiple occasions, but the pickup was repeatedly unsuccessful because the delivery/pickup personnel rejected the product specifically because its seal was already open.
I subsequently contacted Amazon Customer Service repeatedly, including on a daily basis, and was assured that if the return could not be picked up again, my refund would be initiated through the appropriate escalation process.
However, I have now been told that my refund request was rejected because Amazon’s system supposedly shows that I cancelled the refund/return myself. I want to make it absolutely clear that I did not cancel the return or refund request. I have consistently been asking Amazon to take the product back and issue my refund.
This situation is particularly concerning because this is a consumable nutritional product that arrived apparently tampered with and containing insects/unknown material. I have retained the product and can provide photographs/videos and any other evidence required.
I request that Amazon:
Please treat this as an urgent escalation and confirm the resolution at the earliest.
Order ID:
406-1791937-3369138
Product: Beast Life 100 percent Whey Protein
Amount Paid: ₹7223.1
Registered Amazon Email : parthdureja903@
I have already shared them photos and video graph with them
Regards,
Parth
The product I received was already seal-opened/tampered with when it arrived. Upon opening it, I found insects inside the container, and the contents did not appear to be whey protein. The product appeared to contain some kind of flour/powder rather than the whey protein I had ordered.
I immediately contacted Amazon Customer Service and repeatedly requested a return and full refund. Amazon did initiate return requests for the product on multiple occasions, but the pickup was repeatedly unsuccessful because the delivery/pickup personnel rejected the product specifically because its seal was already open.
I subsequently contacted Amazon Customer Service repeatedly, including on a daily basis, and was assured that if the return could not be picked up again, my refund would be initiated through the appropriate escalation process.
However, I have now been told that my refund request was rejected because Amazon’s system supposedly shows that I cancelled the refund/return myself. I want to make it absolutely clear that I did not cancel the return or refund request. I have consistently been asking Amazon to take the product back and issue my refund.
This situation is particularly concerning because this is a consumable nutritional product that arrived apparently tampered with and containing insects/unknown material. I have retained the product and can provide photographs/videos and any other evidence required.
I request that Amazon:
- Review the complete history of my order and all previous return/refund requests and customer-service contacts.
- Verify that I did not cancel the return/refund request.
- Arrange a proper pickup of the defective/tampered product, if required.
- Process a full refund of the amount paidwithout further delay.
- Provide me with a written explanation if Amazon is refusing the refund despite the product being received in this condition.
Please treat this as an urgent escalation and confirm the resolution at the earliest.
Order ID:
406-1791937-3369138
Product: Beast Life 100 percent Whey Protein
Amount Paid: ₹7223.1
Registered Amazon Email : parthdureja903@
I have already shared them photos and video graph with them
Regards,
Parth