ajay0416
New member
- Model
- vivo v30 pro
- Dealer Name
- flipkart
- Company Name
- vivo
- Loss Amount
- 52000
- Ratings
- Opposite Party Address
- Jeeves Consumer Services Pvt. Ltd
Buildings Alyssa, Begonia & Clover,
Embassy Tech Village
Outer Ring Road,
Devarabeesanahalli Village
Bangalore 560103, India
Dear Sir/Madam,
I am filing this complaint against Jeeves Consumer Services and Flipkart Mobile Protection regarding the unreasonable delay in returning my insured mobile phone and the mental, financial, and professional losses I have suffered because of their negligence.
I purchased a Vivo V30 Pro (512 GB) mobile phone through Flipkart along with Complete Mobile Protection provided by Jeeves. The current value of the phone is approximately ₹52,000. After the phone was accidentally damaged, I raised a claim under my protection plan.
My claim was approved by Jeeves on 11–12 July, and my phone was picked up on 15 July. At the time of pickup, I was informed that the repair and return process would take only 15–20 days. However, despite repeated follow-ups, my phone has still not been returned.
For the last several days, I have continuously contacted customer support, but every time I receive the same response that my case has been "escalated." No exact timeline has been provided, and the company is neither giving proper updates nor taking responsibility.
Due to the absence of my phone, I have faced serious difficulties in my daily life and professional commitments. Important work and communication have been affected, causing financial losses and mental stress. I have spent a considerable amount of time contacting customer care and trying to track my device, but no satisfactory resolution has been provided.
The company has failed to fulfill its promised service timeline and has caused unnecessary inconvenience. This amounts to deficiency in service and negligence towards consumers.
Therefore, I request the concerned authority to:
Ensure the immediate return of my mobile phone in proper condition or provide a replacement device.
Direct Jeeves and Flipkart to provide a detailed explanation for the delay.
Award compensation of ₹5,00,000 (Five Lakh Rupees) for the mental harassment, financial losses, inconvenience, and disruption caused due to the company's negligence.
Take necessary action against the company so that other consumers do not face similar problems in the future.
I have attached all relevant documents, including the invoice, claim details, screenshots, and communication records, as proof in support of my complaint.
I request urgent action in this matter.
Sincerely,
Name: [Ajay Kumar Tiwari]
Mobile Number: [7898217136]
Email ID: [ajayrtiwari06@gmail.com]
City: Bhopal, Madhya Pradesh
Policy/Claim ID: #PCMFLKOV162478262779222
I am filing this complaint against Jeeves Consumer Services and Flipkart Mobile Protection regarding the unreasonable delay in returning my insured mobile phone and the mental, financial, and professional losses I have suffered because of their negligence.
I purchased a Vivo V30 Pro (512 GB) mobile phone through Flipkart along with Complete Mobile Protection provided by Jeeves. The current value of the phone is approximately ₹52,000. After the phone was accidentally damaged, I raised a claim under my protection plan.
My claim was approved by Jeeves on 11–12 July, and my phone was picked up on 15 July. At the time of pickup, I was informed that the repair and return process would take only 15–20 days. However, despite repeated follow-ups, my phone has still not been returned.
For the last several days, I have continuously contacted customer support, but every time I receive the same response that my case has been "escalated." No exact timeline has been provided, and the company is neither giving proper updates nor taking responsibility.
Due to the absence of my phone, I have faced serious difficulties in my daily life and professional commitments. Important work and communication have been affected, causing financial losses and mental stress. I have spent a considerable amount of time contacting customer care and trying to track my device, but no satisfactory resolution has been provided.
The company has failed to fulfill its promised service timeline and has caused unnecessary inconvenience. This amounts to deficiency in service and negligence towards consumers.
Therefore, I request the concerned authority to:
Ensure the immediate return of my mobile phone in proper condition or provide a replacement device.
Direct Jeeves and Flipkart to provide a detailed explanation for the delay.
Award compensation of ₹5,00,000 (Five Lakh Rupees) for the mental harassment, financial losses, inconvenience, and disruption caused due to the company's negligence.
Take necessary action against the company so that other consumers do not face similar problems in the future.
I have attached all relevant documents, including the invoice, claim details, screenshots, and communication records, as proof in support of my complaint.
I request urgent action in this matter.
Sincerely,
Name: [Ajay Kumar Tiwari]
Mobile Number: [7898217136]
Email ID: [ajayrtiwari06@gmail.com]
City: Bhopal, Madhya Pradesh
Policy/Claim ID: #PCMFLKOV162478262779222
