PURUSOTTAM BAG
New member
- Dealer Name
- EUREKA FORBES
- Company Name
- EUREKA FORBES
- Product Name
- WATER PURIFIER
- Customer Care Number
- 7039883333
- Loss Amount
- 3399
- Ratings
- Opposite Party Address
- EUREKA FORBES
I am writing to raise a complaint regarding the replacement of the pump of my Eureka Forbes water purifier.
At the time of purchase, I opted for a 1-year AMC, under which the pump replacement is included. However, the technician/service centre is refusing to provide the pump replacement free of cost and is instead insisting that I purchase a 2-year AMC to avail the replacement.
As per the information clearly mentioned on the website/AMC, the pump replacement is covered under the applicable AMC terms. Therefore, I request you to kindly look into the matter, why the technician/service centre is denying the benefit and forcing me to purchase an additional 2-year AMC.
The issue has already caused considerable inconvenience, and I have been forced to purchase drinking water for the last 12 days due to the non-functioning purifier. They must be responsible for the additional cost incurred by me for purchasing drinking water due to the delay in providing the covered service.
At the time of purchase, I opted for a 1-year AMC, under which the pump replacement is included. However, the technician/service centre is refusing to provide the pump replacement free of cost and is instead insisting that I purchase a 2-year AMC to avail the replacement.
As per the information clearly mentioned on the website/AMC, the pump replacement is covered under the applicable AMC terms. Therefore, I request you to kindly look into the matter, why the technician/service centre is denying the benefit and forcing me to purchase an additional 2-year AMC.
The issue has already caused considerable inconvenience, and I have been forced to purchase drinking water for the last 12 days due to the non-functioning purifier. They must be responsible for the additional cost incurred by me for purchasing drinking water due to the delay in providing the covered service.
