Wrong product delivered

S

Shubham789

New member
Seller Name
OmniTechRetail
Company Name
Flipkart pvt Ltd
Product Name
Godrej 2024 1.5 Ton 4 Star Split AC
Website Name
www.flipkart.com
Loss Amount
29281
Ratings
2.00 star(s)
Opposite Party Address
Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Bengaluru, Karnataka, IN - 560103, CIN: U51109KA2012PTC066107 GSTIN - 29AACCF0683K1ZD
I ordered Godrej 2024 model 1.5 Ton 4 Star AC from Flipkart on 21st April 2025 they deliver to me 2 different unit (Indoor Unit 1 Ton 3star or Outdoor unit 1.5 ton 4 star) this delivery is done with open box delivery but that time I am not available on my location then my little brother accept the order but they have no more knowledge regarding this how to accept delivery or what is main point they check. After delivery 26th April 2025 Flipkart technician has come out house for installation process they also tell me it's different units so they cannot install this product he also registered replacement request on his company Flipkart. Now Flipkart are not solving my issue or not replace my product. Please help me regarding this issue. They are mentally harrassing me, please help me to replace my product.

My order no. Is OD334205364315333100
My registered no. 8707837950
My registered email: shubhamsrivastava056@gmail.com
 

Attachments

  • IMG-20250424-WA0006.jpg
    IMG-20250424-WA0006.jpg
    118.6 KB · Views: 1
  • Screenshot_2025-04-29-11-39-00-36_99c04817c0de5652397fc8b56c3b3817.jpg
    Screenshot_2025-04-29-11-39-00-36_99c04817c0de5652397fc8b56c3b3817.jpg
    145.6 KB · Views: 1
  • Screenshot_2025-04-29-11-39-14-72_99c04817c0de5652397fc8b56c3b3817.jpg
    Screenshot_2025-04-29-11-39-14-72_99c04817c0de5652397fc8b56c3b3817.jpg
    255.3 KB · Views: 1
  • Screenshot_2025-04-29-11-39-25-25_99c04817c0de5652397fc8b56c3b3817.jpg
    Screenshot_2025-04-29-11-39-25-25_99c04817c0de5652397fc8b56c3b3817.jpg
    205.4 KB · Views: 1
Hello @Shubham789

I'm sorry to hear about the issue you've faced with receiving the wrong product. Under the Consumer Protection Act, 2019, you have the right to seek redressal for such grievances. Here's a step-by-step guide to help you address this matter:


📝 Steps to Address Wrong Product Delivery​

  1. Contact the Seller or Platform:
    • Reach out to the customer support of the seller and the Flipkart.
    • Provide details of your order, including order ID, product description, and the issue faced.
    • Request a replacement or refund as per their return policy.
  2. Document Everything:
    • Keep records of all communications with the seller or platform.
    • Take photographs of the product received, especially if it differs from what was ordered.
    • Retain copies of the invoice, order confirmation, and any other relevant documents.

  3. Send a Formal Legal Notice​

    • If the seller or platform does not resolve the issue, send a Legal Notice via Registered Post detailing the problem and the relief sought.
  4. File a Complaint with the Consumer Forum:
  5. 4. Required Documents:
    • Bill and Invoice
    • All correspondence with the Flipkart and the seller (emails, chat logs, etc.).
    • Photographs of the product.
    • The legal notice and postal acknowledgment.


📌 Important Tips​

  • Always read and understand the return and refund policies before making a purchase.
  • Act promptly; delays can sometimes affect the eligibility for returns or refunds.
  • If possible, record a video while unboxing the product to have clear evidence in case of discrepancies.
If you need assistance drafting a formal complaint or require further guidance on any of these steps, feel free to ask.


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
CONSUMER COMPLAINT AGAINST FLIPKART

Complainant: Dr. Shaheen Shaikh

Mobile Number: 8369428558

Opposite Party: Flipkart Internet Private Limited

Seller: CloudUnivineindia (Snaphire IT Services)

Product Ordered: Native by Urban Company M1 Copper Water Purifier (Black)

Order ID: OD438373676390908100

Complaint Details

I purchased a Native by Urban Company M1 Copper Water Purifier (Black) from Flipkart on 16 August 2026 for ₹12,081. The product was delivered on 28 August 2026.

However, instead of the water purifier, I received a completely different product—Inalsa Master Vac 35 Wet & Dry Vacuum Cleaner. This is a clear case of wrong product delivery by Flipkart.

I immediately raised a return request under "Received Completely Different Product." I submitted clear photographs of the vacuum cleaner, the packaging, the shipping label, and the Flipkart order details as proof.

Despite providing all the required evidence, Flipkart has rejected my return request four times. The company repeatedly closed my complaint without resolving it. At one point, Flipkart even marked my complaint as "Issue Resolved", but later rejected it again with the reason that the courier confirmed the package was delivered intact.

This reason is completely incorrect because my complaint is not about a damaged or missing package. My complaint is that I received a completely different product from the one I ordered. Flipkart is now refusing the return by citing the seller's return policy, even though this is a wrong product delivery and not a normal return request.

Due to Flipkart's repeated rejection and failure to resolve the issue, I have suffered unnecessary inconvenience, mental harassment, and financial loss. I have also escalated the matter to Flipkart's Grievance Team and CEO, but I have not received any resolution.

Relief Requested

I respectfully request the Consumer Commission to direct Flipkart to:

1. Arrange immediate pickup of the wrongly delivered vacuum cleaner.
2. Refund the full amount of ₹12,081 to my original payment method.
3. Provide compensation for the mental harassment, inconvenience, and repeated wrongful rejection of my genuine complaint.
4. Take appropriate action against Flipkart and the seller for unfair trade practice and deficiency in service.

I have attached all supporting screenshots, photographs of the wrong product, shipping label, and rejection messages as evidence.
 
Back
Top