Wrong product delivered

S

Shubham789

New member
Seller Name
OmniTechRetail
Company Name
Flipkart pvt Ltd
Product Name
Godrej 2024 1.5 Ton 4 Star Split AC
Website Name
www.flipkart.com
Loss Amount
29281
Ratings
2.00 star(s)
Opposite Party Address
Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Bengaluru, Karnataka, IN - 560103, CIN: U51109KA2012PTC066107 GSTIN - 29AACCF0683K1ZD
I ordered Godrej 2024 model 1.5 Ton 4 Star AC from Flipkart on 21st April 2025 they deliver to me 2 different unit (Indoor Unit 1 Ton 3star or Outdoor unit 1.5 ton 4 star) this delivery is done with open box delivery but that time I am not available on my location then my little brother accept the order but they have no more knowledge regarding this how to accept delivery or what is main point they check. After delivery 26th April 2025 Flipkart technician has come out house for installation process they also tell me it's different units so they cannot install this product he also registered replacement request on his company Flipkart. Now Flipkart are not solving my issue or not replace my product. Please help me regarding this issue. They are mentally harrassing me, please help me to replace my product.

My order no. Is OD334205364315333100
My registered no. 8707837950
My registered email: shubhamsrivastava056@gmail.com
 

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Hello @Shubham789

I'm sorry to hear about the issue you've faced with receiving the wrong product. Under the Consumer Protection Act, 2019, you have the right to seek redressal for such grievances. Here's a step-by-step guide to help you address this matter:


📝 Steps to Address Wrong Product Delivery​

  1. Contact the Seller or Platform:
    • Reach out to the customer support of the seller and the Flipkart.
    • Provide details of your order, including order ID, product description, and the issue faced.
    • Request a replacement or refund as per their return policy.
  2. Document Everything:
    • Keep records of all communications with the seller or platform.
    • Take photographs of the product received, especially if it differs from what was ordered.
    • Retain copies of the invoice, order confirmation, and any other relevant documents.

  3. Send a Formal Legal Notice​

    • If the seller or platform does not resolve the issue, send a Legal Notice via Registered Post detailing the problem and the relief sought.
  4. File a Complaint with the Consumer Forum:
  5. 4. Required Documents:
    • Bill and Invoice
    • All correspondence with the Flipkart and the seller (emails, chat logs, etc.).
    • Photographs of the product.
    • The legal notice and postal acknowledgment.


📌 Important Tips​

  • Always read and understand the return and refund policies before making a purchase.
  • Act promptly; delays can sometimes affect the eligibility for returns or refunds.
  • If possible, record a video while unboxing the product to have clear evidence in case of discrepancies.
If you need assistance drafting a formal complaint or require further guidance on any of these steps, feel free to ask.


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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