Laptop Not received according to description on amazon

J

Jenish

New member
Dealer Name
Pooja computers
Company Name
Acer
Product Name
acer Predator Helios Neo 16 AI, Intel Core Ultra 9 Processor,RTX 5070-8 GB GDDR7,32 GB/2 TB, WQXGA IPS, 16.0"/40.64 cm, 240Hz, Win 11 Home, Abyssal Black, 2.7 kg, PHN16-73,RGB KB, Gaming Laptop
Customer Care Number
+91 90298 31559
Loss Amount
230000
Ratings
3.00 star(s)
Opposite Party Address
NO .-17 ,4TH FLOOR 366 ,AHMED MANSION
LAMINGTON ROAD , Lamington Road, Dr
Dadasaheb Bhadkamkar Marg Police Station,
MUMBAI, MAHARASHTRA, 400007
I have ordered acer laptop with 5070 8gb graphic card ans windows 11 home and what I received is windows 11 pro and 5070ti 12gb graphic and also when i tried to extend warranty it says your laptop is refurbished on acer official website when i enter product code. I tried to return by calling customer as well sending mail on ofm@amazon.in no meaning response for return and refund.
 

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Hello @Jenish

We have gone through your post — here is what we have understood. Please read through and let us know if anything needs to be corrected.

You ordered an Acer Predator Helios Neo 16 AI laptop worth ₹2,30,000 from Pooja Computers via Amazon India, with the listing clearly showing an RTX 5070 8GB GPU and Windows 11 Home. What you actually received was a laptop with an RTX 5070Ti 12GB GPU and Windows 11 Pro — both different from what was listed. More alarmingly, when you entered the product code on Acer's official website to extend the warranty, it showed the laptop as refurbished — meaning a potentially used or repaired device was sold to you as brand new at full price.

You reached out to Amazon customer care via calls and emails at ofm@amazon.in, but received no meaningful response regarding return or refund.


We can help you in filling case in the consumer court, but before filling we will guide you few things which you need to do to make your case strong.

Please let us know if you want to file a case against amazon.

Thanks
 
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